ComplaintsforBrockett Built
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Complaint Details
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Initial Complaint
05/02/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Received item damaged and custom made to fit but did not fit, asked seller to return for refund and packaged and shipped using shipping facility of sellers choice, seller claims item was damaged in shipping back and refusing to give full refund for the item that they have already received back, i no longer have item or refund at this point and seller no longer communicatingBusiness response
05/16/2023
The customer reached out to me to express concerns regarding the fitment of the product. Notably, there was no indication of any damage to the item. After discussing the matter, I advised the customer to return the product, and I covered the associated shipping costs. Upon receipt, I examined the product in my fixture and confirmed that the fitment was indeed flawless. However, it came to my attention that the product had sustained damage in several areas, presumably due to mishandling by the shipping company or inadequate packaging. Nonetheless, we successfully resolved this issue, and as a result, I proceeded to issue a refund of 85% of the purchase price. This resolution was mutually agreed upon by both parties involved.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.