ComplaintsforState Farm Insurance Company

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Initial Complaint
10/17/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Original file date 1/10/2024 - called because their repair person said I owed money over my $1000 deductible 4/9/2024. State farm said they did not receive any supplemental quotes and I have been trying to get them to fix this with their hire roof company *********** *********** and the state farm reps do not call back and I have called multiple times over this period. Then I get an email saying I owe because of state minimums but I paid my deductible. I get a different agent at state farm ******, and she does not know why I was sent that email because again I paid my $1000 deductible. I have been trying to speak to a manager and still have not received a call back. For the money I pay this is very poor customer service and I will never use state farm again.
Business response
10/28/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, our Claims department responded to the complainant on 10/21/2024 to address their concerns. We will work directly with the customer to address their concerns, as appropriate.
Customer response
10/28/2024
After I filed this complaint they must have received it and they paid the amount due to the company. It is a shame that I had to go through these measures though to get what I’m entitled to and what I have paid for.
Initial Complaint
10/11/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On June 13, 2024, we sold our home in South Dakota and bought a home in Montana (closed on both the same day) I notified our State Farm Agent, **** ******* *** ***** ******* ******* *** ******** ** ***** to cancel our policies that date and notified our State Farm Agent, ***** ******** **** ** ***** *** **** *** ********* ** ***** to start our policies there affective that date. All policies are paid in full. We were notified by **** ****** office refunds were sent 6/18 and 6/27, total amount $544.02. It is now October 11, 2024, and we have not received them. That is 4 months!. I have contacted our agent several times with a response that they were reissued and will arrive in 5-7 days and they never arrive. I think they sent them to my street address. The post office does not deliver mail to our street so provides a PO Box and said they send back any mail addressed to our street. I notified State Farm of this aaps well. It has been almost 4 months and I still do not have my policy refunds. I asked if they could send them to me with tracking and they said no. I keep getting a different answer when I inquire. My Montana office also owes me a policy refund for a change we made to our motorcycle policy and that has been almost two months. Very very poor customer service. I would like the refund issued immediately and sent to me with a tracking number to assure they get here. I have waited a reasonable amount of time for a resolve and there has been none, I asked if they could direct deposit the checks into the account I pay my premiums out of if that would help and was told that is not an option. I can’t apply them to a future premium because I no longer live in South Dakota. I am at my wits end on this and need some help. ***** *********
Customer response
10/22/2024
State Farm finally issued the checks and we have received them. This complaint can be closed. FYI: I never did hear from State Farm regarding this complaint. I am hopeful of better customer service is the future from State Farm.
***** **
Initial Complaint
10/08/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
State Farm has been calling me harassing me and abt a claim and telling me what I’m gone do, it’s unprofessional and it needs to be reported
Business response
10/16/2024
Thank you for forwarding this inquiry to our team for review. Consumer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, as requested our Claims department will not be responding to complainant to address their concerns. We will work directly with the consumer to address their concerns, as appropriate.
Initial Complaint
10/08/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I requested flood with our renters policy and confirmed I was covered but didn’t write the policy correctly as discussed and left me vulnerable and I didn’t find out until a claim. I want a refund of all insurance premiums paid. This was fraudulent and they could Care less. **** ****** office would not tell me who should be fired and charged for misleading customer. I may go after his license once they disclose.l it was ******
Business response
10/16/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, our Underwriting and Agency departments responded to the complainant on 10/11/2024 and 10/11/2024 to address their concerns. We will work directly with the customer to address their concerns, as appropriate.
Initial Complaint
10/03/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had a bread in at my apartment and was not compensated by the insurance despite showing them evidence. Even my landlord confirmed the break-in occurred.
Business response
10/10/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, our Claims department responded to the complainant on 10/4/2024 and 10/09/10 to address their concerns. We will work directly with the customer to address their concerns, as appropriate.
Initial Complaint
10/02/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This complaint against State Farm is like other complaints the company has against them. Hail storm in the spring of 2024 damaged my whole roof according to several roofing companys. The shingles on my roof were discontinued and the maker of the the shingle said they have no shingle that could be used, and to replace the whole roof. State Farm emailed me to not listen to ***** the manufacturer and that State Farm says it is ok to use another type of shingle even though ***** said my roof would fail. after several months of arguing State farm agreed that the whole roof needs to be replaced but will not fund the cost of the roof replacement. They left out all labor costs, taxes and all line item costs were reduced to pre2024 levels. these are delay tactics State Farm is using or the claim specialist is that bad. I filed a complaint with the ******** **** ** ********* ***** ****** ****** . State of Missouri has had there share of complaints with State Farm and has had good results at having them resolved. My policy is a replacement cost policy and the only out of pocket cost to me is my deductible, there offer so far does not cover half of the roof.
Business response
10/10/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, our Claims department responded to the complainant on 10/6/2024 to address their concerns. We will work directly with the customer to address their concerns, as appropriate.
Initial Complaint
09/27/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
We filed a home insurance claim with State Farm at the beginning of August and the assigned adjuster has yet to finalize whether or not it will be paid. We have tried calling and contacting her multiple times yet she continues to sit on our claim. We are looking for a final decision on the claim whether or not it is in our favor. Claim number is below.
Business response
10/07/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, our Claims department responded to the complainant on 10/2/2024 to address their concerns. We will work directly with the customer to address their concerns, as appropriate.
Customer response
10/07/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
09/27/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I was in an at fault car accident on 12/08/23 State Farm took responsibility for this accident and I have two Bills from the hospital with a total of $9,216.90 That I have sent over to State Farm (7) times with no response. I have sent a total of 13 emails and (6) + calls and do not get a return call from ***** *******, Who is my claim specialist for this claim. I am constantly being threatened that this will go to collections and I can not even get a call back from State Farm.
Business response
10/04/2024
Thank you for forwarding this inquiry to our team for review. Consumer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, our Claims department responded to the complainant on 9/27/2024 and 10/01/2024 to address their concerns. We will work directly with the consumer to address their concerns, as appropriate.
Customer response
10/08/2024
Better Business Bureau:

They have contacted me but this issue has not been resolved.
Business response
10/15/2024
Thank you for forwarding this inquiry to our team for review. Consumer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, our Claims department responded to the complainant on 10/14/2024 to address their concerns. We will review and consider new information, if presented.
Customer response
10/17/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
09/27/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
A neighbors tree fell on my house 7/15/24. His insurance company says he is not liable. I contacted my insurance company and filed a claim 7/15/24. It is now 9/24/24 and the claim is still in review. I had to repair my electrical because the tree ripped the riser off my house $4000. My roof needs repair, light post, and gutter. I've filed a complaint with State Farm and still no resolution. My claim agent is ***** ****** who says she hasn't received pictures from me. I sent them 3 times.
Business response
10/04/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, our Claims department responded to the complainant on 9/28/2024 and 9/30/2024 to address their concerns. We will work directly with the customer to address their concerns, as appropriate.
Customer response
10/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. After you contacted them, they issued me a check right away. It wasn't no where near the amount I was expecting but I will live with it. I have yet to receive the check. They said it's in the mail. Thank you for your help.

***** ******
Initial Complaint
09/26/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been told that an auto accident is showing up on my records as at fault from an accident that I was involved in on 04-11-23, however the accident was clearly the other driver's fault in which we both had the same insurance carrier at the time. I've reached out to both the insurance company claims department and was told that I had to contact the agent whom that was the agent at the time, however I have been told by both that they aren't alle to discuss due to open claim and attorney. This is and has affected me being able to get lower rates and has also affected why my rates were higher in which I have been paying higher insurance rates as a result. I am needing this removed from whatever records that insurance companies use to determine pricing and eligibility to get insurance, I am also needing to be refunded for any amounts that I have overpaid through my current insurance in which I will at some point request from them as well after I get this off of my record.
Business response
10/04/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, our Underwriting and Claims departments responded to the complainant on 10/1/2024 to address their concerns. We will work directly with the customer to address their concerns, as appropriate.
Customer response
10/04/2024
I was contacted by state farm and they stated they have sent an update to the reporting bureau to update, but it will take some time, so therefore because I didn't get anything in writing so is there a way to keep this open until it's actually resolved
Customer response
10/14/2024
Ok If not resolved within the appropriate time-frame and you close it then I'll follow the instructions as you have stated.
Thank you

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