ComplaintsforSamuel Hall Construction
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/25/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
We hired ****** **** in October 2021 for 3 different jobs with a completion date of 45 days. Pour a concrete patio (4in deep) off the back of the house and a pad for a storage shed, build a storage shed on said pad, and put up a fence around our backyard. We started out giving ****** 60% of the concrete and fence project to get it started. After a lengthy amount of time, *** finally had the concrete poured. He clearly bought too much concrete and had it all poured for the patio, making it 8 inches thick. The patio is uneven, not square, has boot prints and board prints on the top, and is so tall, we now need a safety rail around it. He was supposed to have put a colorant in the concrete, but he forgot. He came back saying he could stain it and his worker, ***** started to stain it and it was not even close to the color we had chosen. We had chosen a light sand color and ***** was trying to put a charcoal color on it. We told him to just forget the stain as the top looked so bad and would need to be fixed. ***** informed us that *** told him to do it anyway. We didn't let him. *** told us that the fencing was on back order, so he wanted to start the shed and requested 60% of that and requested the final payment for the concrete. To this day, he has not completed the shed, the roof had OSB exposed for months with rain and snow, the pitch of the roof isn't the same on both sides, there were no trusses, just 2x6's. A lot of the walls weren't secured. If a strong wind came, it would have blown the entire thing down. It was a huge safety concern. While they were "building" the shed, a man showed up to dig the holes for the fence all along the perimeter of our backyard. We continued to ask about the fence with no response. There was never a steady stream of work being done, it was always sporadic, but now no one was showing up at all and we were being ignored. The fence was never ordered or installed. He took our money, left us with safety issues and ghosted us.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Brighton, IL 62012-1021
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.