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BankFinancial, NA has locations, listed below.

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    ComplaintsforBankFinancial, NA

    Bank
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    Complaint Details

    Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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    Complaint Status
    Complaint Type
    • Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Close my account for no reason n bad attitude

      Customer response

      05/16/2024

      Becose they trying to rip us off by making excuses  to close the account n took there sweet time

      Business response

      05/21/2024

      To Whom It May ********************* you for bringing this matter to our attention. We value all feedback from our customers and strive to address any concerns promptly and effectively.

      After conducting a thorough search in our records, we were unable to match an active account under the *****************************, provided in your complaint. To better assist you and resolve this issue, could you please provide us with additional information or any other relevant details that *** help us identify your account?

      We apologize for any inconvenience this *** have caused and assure you that we are committed to providing exceptional service to all our customers. Once we receive the necessary information, we will do our utmost to address your concerns promptly.

      Thank you for your cooperation and understanding.

      Sincerely,
      BankFinancial
      Customer ******************
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. 09 WOOD RESIDENTIAL SERVICES ACCT #: *******BAL. $760.00 Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business response

      12/19/2023

      RE: Complaint 20944679

      To Whom It May ********************* thoroughly checking our BankFinancials records, we found no loan or account records under ***************************** or 09 **************** Services Account #*****. We believe this may have been submitted to the wrong financial institution.

      Please let us know if you have any further questions regarding this case.

      Sincerely,
      BankFinancial
      Customer Service Department

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