ComplaintsforCampbell Enterprises of Illinois
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
One of their drivers did not clean the trailer they were towing after leaving a job site. When they changed lanes and sped up a rock flew off of it hitting and chipping my brand new car's windshield. After days of telling me they would have it repaired they told me they would not and I could not prove anything.Business response
09/06/2023
The claim made has several descripenses.1) The ** ***** was not on our work site location so has no proof that our driver "did not clean the trailer". Our employees are instructed and monitored to clean, remove, and safely install all equipment on the trailer. 2) There is no evidence that the rock came from our vehicle as there were several vehicles on the road way. Our vehicle was the most recognizable so ** ***** said it came from our vehicle as he could not identify or find fault in any other vehicle on the road way. 3) We did not tell ** ***** we would repair his windshield "After days of telling me they would". We took several phone calls from him but none of which was promised any repairs.
It is our opinion that traveling on the roadway with your vehicle has its hazards that can not be tied to any particular individual/company. We incur cracked windshields from debris on the regular and no company is at fault, that is just a potential outcome of driving on the road.
** ***** made claims and assumptions about this incident that were factually incorrect.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.