ComplaintsforL D Mechanical Contractors Inc
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Complaint Details
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Initial Complaint
03/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I contacted this company to do some bathroom remodeling....Made an appointment to do the work...I waited till 2:00 PM that day, they did not show up...I called them, they said they were held up on another...After that, the worker did call and said they were delayed....Three days later, the office called and said they would be here that day to do the work....They arrived and started the work....They needed some parts, both employees went to get them..They were gone 45 minutes...Where they got the parts was 2 mile from here...They removed the stool to replace it...They said it needed some flooring replaced before installing new stool....They told me I would have to get somebody else to do that work...They left....They did replace some copper tubing and galvanized pipe while working on the wash basin....They took the old tubing and pipe with them...There was quite a bit of what they took with them....when I received the bill, I ask them about the parts they took....They did not even reply to my question...The parts they replaced were mine....They had no rights to take them with them.Business response
04/04/2024
The customer listed above has sent a complaint to BBB for the work that was done at his address of ************************************ One of the customer complaints was that our employees left his residence for 45 mins to get materials at a local hardware store. Yes, our employees left to get materials from the hardware store but we cannot hold the hardware store or anyone else accountable for how much time the personnel at the store took in locating these items or getting the items purchased at the register. It could have been busy at the store or the employees may have had to go on a restroom break. I can tell you that our employees were doing their best to get back to the customers home and finish up the work in a timely manner.
The customer also complained that we took his copper tubing. Only materials our workers took were the old materials removed from the home. We left the customer with the good piping that was salvageable.
The customer paid his bill which leads me to believe that the workmanship at his home was more than satisfactory.
Customer response
04/05/2024
Does it take both employees to get parts ???? They did not leave any pipe that was good....They took copper tubing and good galvanized pipe....Customer response
04/08/2024
I am rejecting his answer....He is saying that what he took was like scrap metal....The pipe was in good shape and can be reused....The copper tubing was not as good of shape but can be sold.....He has no right to take anything of mine....Customer response
04/08/2024
Complaint: 21493062
I am rejecting this response because:I am rejecting his answer....He is saying that what he took was like scrap metal....The pipe was in good shape and can be reused....The copper tubing was not as good of shape but can be sold.....He has no right to take anything of mine....
Sincerely,
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.