ComplaintsforLuxury Counter

• Initial Complaint

  08/27/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  They will not fulfill my order, or let me cancel the order. I have contacted them in several forms, and have not heard back. I want a full refund ! I think i have been scammed !!

  Business response

  08/29/2024

  Hello,

  Thank you for reaching out to us regarding this issue, we are very surprised to learn about our costumer's concern regarding their order that was placed on 8/25/2024 and order was fulfilled and shipped on 8/27 with tracking and shipping confirmation emailed to our costumer's email on file ***************************************************************************************************************************************. We have received an email from our costumer Inquiring about order status and wd did reply back provided tracking information!. **************** and satisfaction is key and we work hard to insure a satisfying shopping experience for all!

  Please don't hesitate to contact us back if you have any questions or concern!

  Sincerely,

  Luxury counter team

  ******************************* 

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed an order which **** say they delivered but I do not have the package . I contacted the carrier and they opened a claim to investigate also was put in contact with the carrier supervisor and started a dispute with the carrier. Upon letting this business know they told me basically there is nothing they would do because it stated delivered and that I would have to talk to the carrier. They take no responsibility of missing orders theres no number to contact them and they respond once and never again . I have started a group online so that others can know to RUN when they see the name. I spent almost $200 just to have nothing. They need to ship me my products obviously shipping is an issue. So they should think about changing shipping methods

  Business response

  06/28/2024

   

  Hello,

  We are sorry to learn that our costumer did not receive their order despite marked delivered by **** on June 25,2024.

  Once an order shows as delivered, the best recourse is to contact the carrier and provide them with the tracking number so further steps can be taken. This includes filing a missing package report with the carrier which will have you sign an affidavit stating that the item is missing so that an investigation can be started, and filing a mail theft report with the local law enforcement.
   
  Shipping carriers are equipped with GPS scanners so that they are able to locate the exact delivery location via GPS data from the scanner. By using this information, we can certainly confirm with you this order has been successfully delivered to the correct location as marked. 
  
  
  Kind regards,

  Luxury counter

  Customer response

  07/01/2024

   
  Complaint: 21903685
  
  I am rejecting this response because: I did all of that and they did delivery to home next to me ( I stay in townhome ) yet and still yall wont replace my shipment. Furthermore this is an ongoing problem with your company and its a big red flag you dont even have a ****** account for your business where we can leave reviews lol and now I know why. Yall are rude and are scamming people 
  
  Sincerely,
  
  *********************

  Customer response

  07/02/2024

  I did not get my package it was delivered else where 

  Business response

  07/08/2024

  Hello,

  Shipping carriers are equipped with GPS scanners so that they can locate the exact delivery location via GPS data from the scanner. By using this information, we can certainly confirm with you this order has been successfully delivered to the correct location as marked.

  Once again, please accept our most sincere apologies regarding this matter.

  Luxury counter

  Customer response

  07/09/2024

   
  Complaint: 21903685
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  12/31/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Date of purchase 12-17-2023 $89 It was mailed to the wrong address due to the 3rd party carrier that manually changed my address. A photo of the delivery was taken at the wrong address. I contacted ***** and was advised that they would have no liability due to it, being a third-party employed by the merchant. And then contacted the merchant, and the merchant will not refund or give credit as they say it was delivered. I provided them with the photo from ***** of it being delivered to the wrong address and they still refuse to work with me. Essentially they have stolen my money, and rendered no service or product.

  Business response

  01/02/2024

  Hello,

  We are sorry for what the costumer went through and we apologize for the inconvenience this may have caused!

  Please note that the order shows that was shipped via ***** and no 3rd party was involved. Upon tracking history, we can confirm that the package was delivered by *****. 
  *****************************************************************************************
  
  We do recommend the customer to initiate a claim process with ***** as this will open an investigation to confirm if the order was delivered accordingly. 

  Kind Regards,

  Luxury counter team

  Customer response

  01/02/2024

   
  Complaint: 21079533
  
  I am rejecting this response because:
  It was not delivered to my address. I had just ordered from the same company a month prior and it came to my correct address. Fed ex has denied being responsible as they stated a 3rd party carrier was utilized. I have photo proof it was not delivered to my address. I would like this resolved by a replacement or a refund as I did not receive what I paid for. 

  
  Sincerely,
  
  *******************************

  Business response

  01/04/2024

  Hello,

  We have contacted ***** to get more information.
  Based on the information provided by the carrier, they confirmed that due to the delivery date they are not able to perform a research of the package. As the carrier confirmed that the order was delivered on the front door, If you can provide a picture of your front door and confirm your shipping address please?!

   

  Kind regards,

  Luxury counter team

  Customer response

  01/05/2024

   
  Complaint: 21079533
  
  I am rejecting this response because:
  I have provided the picture multiple times. It was delivered to ****************************************************************  

  my correct address, the one that you just sent an order to 2 weeks prior. ********************************************************************;

  I ask that you please make this right. You have the address it went to and it is wrong. Fed Ex has washed their hands of the issue and put it back in your court. Please issue a refund or a replacement. It is apparent I did not receive what I paid you for. 

  Sincerely,
  
  *******************************

• Initial Complaint

  01/01/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I made a purchase with Sezzle back in October. On the 14th day to be specific.The item I ordered, never came. I have tried reaching the merchant via email in regards to this matter, and I have not gotten the first response. Will someone please cooperate with me and help me to get my refund? I will be uploading a police report next.

  Business response

  01/09/2023

  Hello BBB,

  Thank you for your email.

  Costumer made a purchase October 13,2022, and order was shipped October 14, 2022, and was marked delivered October 20,2022 per ****************************** **** Tracking Results

  9400111109236882352964

  Costumer contacted us on December 1,2022 that she did not receive her order and she said that her package was in fact delivered to her p o box that she provided, but someone else had picked it up.

  We have responded and advised costumer to contact the post office and find out more details, and costumer said that she thinks that her order was stolen.

  all supporting emails are available upon request.

  We are sorry that costumer had to go through this experience! and we don't think it's fair that costumer files a complaint since we have not committed any wrong!

   

  Kind regards,

  Luxury counter

   

   

• Initial Complaint

  01/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I placed a order with Luxury Counter for a bottle of Versace ********************** on Dec 24,2021. I received a email saying the package had been delivered I checked for the package it was no where to be found I also checked my security cameras I have no delivery made that day. So I reached out to *** and they told me that the package still had not been delivered and was lost in transit. They told me they issued a claim settlement to the shipper and I would be refunded back for my perfume I purchased. I still have not been refunded or my perfume reshipped.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩