ComplaintsforMarquette Frame & Wheel
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Complaint Details
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Initial Complaint
06/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Please be advised that this is my 2nd formal complaint, which is via a written complaint, per the advice of the ********** of **************************************** of *******, that consumers should notify the place of business of any problem in writing that has been noted , and is directly related to the repair work performed.As a reminder, the 1st complaint, which was made in person Jun 9, 2023, to inform Marquette Frame & Wheel Alignment that the work performed on Mar 11, 2023 was not completed, and that the previous complaint had not been corrected.Attached to this complaint is a copy of the original invoice, dated Mar 11, 2023, in which the customer (myself) originally received services due to a noise complaint which was a direct result of the braking system on the vehicle in question. To date (June 9th), the vehicle is still experiencing the same issues. The vehicle has been brought to Marquette Frame & Wheel Alignment on two occasions, June 9th and June 23rd, in an attempt by the consumer to remedy the issue. Per the invoice supplied by Marquette Frame & Wheel Alignment within the Warrant section, there is a 90 day warranty on parts and labor. As of the latest date, Jun 23, 2023, this warranty has not been honored, and the services for which Marquette Frame & Wheel Alignment received payment for, have not been rendered. This is a direct violation of the rights section that consumers have per the ********** of ****************************************.I have taken further steps to remedy the lack of services rendered by reporting this problem to the ********** of **************************************** of *******, the BBB, ******** Attorney General, and the ********** of ********* and Professional Regulations.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.