ComplaintsforRobbins Auto Salvage Inc

• Initial Complaint

  10/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Dr. ******** T. ****** ****************************************** ************************ ************ [Date: 10/08/2024] Office of the Attorney General State of ******** ****************************************************** Subject: Complaint Regarding Unlicensed Auto Mechanic and Unlawful Storage Fee Demands Dear Attorney General,I hope this letter finds you well. I am writing to formally file a complaint against an unlicensed auto mechanic who has engaged in unethical and unprofessional practices regarding the towing and storage of my ********** April 2024, I took my vehicle to ******* ***** ******** at *************************************************************************************. At no point was I informed that this individual was operating without a valid license, nor was I made aware of any potential risks associated with leaving my vehicle in their care. After evaluating the situation, I realized that my vehicle had been towed without my knowledge or ********** April 2024, when I had my vehicle towed to his location, ******* (*****) informed me that an engine was needed. His business partner **********************, located at *********************************************************************, has a shop that could perform the services. I bought a used engine from Robbins Auto Savage, located at ********************************************** which ******* (*****) had referred me to, I purchased the used engine for $2750.00 with a 91-day warranty.***** Auto Repair Shop placed the engine in the vehicle, but it turned out to be faulty. I immediately informed ***** Auto Repair Shop that the car was smoking and had no oil in the engine. He explained that I would drive it for two weeks to make an adjustment and then bring it back. However, once ***** Auto Shop was paid, he ignored my professional approach every single time. Reference all (3) who are involved are mechanics business partners this was a straight hustle.

  Business response

  10/17/2024

  
  
                                                                        Robbins Auto Salvage Inc.
  ********************************************************************
  **************
  
  October 17, 2024
  
  To the Better Business Bureau of *******,
  Robbins **************** is a used auto parts recycling store, where we sell all types of used parts. Robbins Auto Salvage Inc. is a registered company with all permits and licenses up to date. Regarding complaint ID number ********, our company needs more information regarding this matter.For example, an invoice number for the purchase made, a year, make and model of the vehicle and date of said purchase to provide you with an accurate response.Please note all used engines sold by our company do come with a 91-day warranty from the original date of purchase. As stated on the invoices; to honor the warranty, the engine must be taken to a licensed mechanical shop for proper installation. Please advise us on how we shall move forward with this matter.Thank You.
  
  
  Sincerely,
  ***** ******* (General Manager)

• Initial Complaint

  01/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My name is *********************** and my phone # is ************. I called on 1-10-23 to ask about a rear right side window for a ************************************************************************************* and make a deposit. I went in after work and paid for the part in full. She told me she would give me a call once it came in. The next day after 3, I gave them a call and inquired about the window. I was on hold for about 15 minutes. The lady I spoke with a day before said I have to come get a refund they can't find my part. I asked how can't you find my part when you got the car in yesterday and said you would call me once you pull the part. She carelessly said we can't find it so I have to give you a refund. I asked did they sell my part she said yes that's what she thinks. I asked for a manager she said she is the manager. I asked to speak to someone over her and she kept saying there is no other manager. I asked for the email to the owner and she said there is no email or way to contact them. I have been searching for this window for almost 2 months because there is a national back order on it. No one has it in stock. They deliberately sold the part that I paid for and likely gave it to a friend, co-worker, or family member. She was careless, and cold and very unprofessional.If this is the way they do business then they should not be in business. This is unethical and violates code of conduct. Something needs to be done about these unethical practices that this company obviously endulges in on a normal basis.

• Initial Complaint

  11/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  CALL ROBBINS *** I was HARRASSED N told "that" U KNOW U GONNA *** US FOR"UR GONNA TRY N *** US N NO WARRANTY? HAS IT ON PAPER WORK ?"& UR GONA *** US OVER WARRANTEE" THE ***** MEXICAN STATED.I REPLIED"THEY DIDNT GIVE ME NO WARRANTEE"WHEN (ON TODAY RECORDIN.-I TOLD HIM I WAS DEFRAUDED,THE BATTErY IN THE PRESENCE@MY UNCLE WAS A SCAM.FALSIFIED@THE-YARD"OH.NO WORRYS(,PUFFERY' *NO START ON NEW PART ***** AS ADVERTISED,BAIT SWITCH')ALL BATTERY'S LIKE NEW ,ORIGINAL ALL WORKIN"HEAVY duty BATTERIES TO OPERATE THAT MODEL"".I BOUGHT IT@ JULY2022, THE YARDS A NEGATIVE NEGLIGENCE & AT WORSE DECEPTION VS ME,IN A CONFIDENCE *************** I WAS DEFRAUDED OF MY CONFIDENCE WHEN THE **** WAS OVER I HAD TRIGGERED' ************************* upon contacting BBB ,TRADE COMMISSION & FED AGENCYS INCLUDIN THE ATTORNEY GENERAL WHICH I TRIED TO EXPLAIN.THEMEXICAN WHO WAS UNABLE TO MAINTAIN A PROFESSIONAL RELATIONSHIP CONVERSATION WITHOUT THREATEN ME& COERCIONIN & AS A IMMIGRANT SEE.(712-SUPREMCOURT RULE(- HE ON RECORDIN TRIED TO TALK ME OUT OF LIKE ********* & ENGAGING IN A PROTECTIVE CATEGORY FILING WHILE WE SPOKE ON THE CONVERSATION. The SO-CALLED BBB REPRESENTATIV CAN CALL ME TO LISTEN TO PROOF AS EVIDENCE ON THE ***** OF WHAT THE TESTIMONY HAS STATED HOW I WAS PROMISED *********-OFFICE WILL CONTACT ME & THIS & HOW HE HUNG UP ON ME I WANT MY REFUND THERE WAS SOME EXTREME ABUSE WHEN I CAME TO- BBB with THIS IS*** & SO During THOSE PERIODS I DIDN'T HEAR-ANYTHING-REGARDIN THIS FRAUD CUZ THE *** YARD IS LIKE A GARAGE & 815 ILCS STATUTE- WHERE LEGISLATIVE HAS GIVEN ME ENFORCEMENT VS RECKLESS DECEPTION UNDER THE STATUTE 10 - A, 505/4/ALL SECTIONS MY($)SHOULD BE GIVEN BACK CAUSE IT WASN'T N*BOLD FACE}CONSPICUOUS LETTERIN THAT I WOULD BE KIND DUPED & TOLD BY THE MEXICAN LADY WHO SOLD ME THE BATTERY THAT "THEY ALL WORK LIKE NEW"WE NEVER HAD PROBLEMS ETC OR to @THE EFFECTS. I ALSO SEE Y'ALL PAID TO REMOVE COMPLAINTS FROM THE COMPUTER@ THE BBB WHICH IS REVEALINg @CORRUPTION FRAUD, KICK BACK & RETALIATION WITHIN THE BBB IT WILL BE REPORTED BUT I JUST WANT MY $75 BACK I'LL GIVE THEM THEIR DEAD BATTERY THAT THEY GAVE ME U CAN INTERVIEW MY UNCLE AS A WITNESS VS THIS COMPANY WHICH IT WILL BE UNDISPUTED ALSO A PICTURES ARE ATTACHED &THIS COMPANY IS n DANGER N CITIZENS.4POLITICAL PURPOSES OF HURTIN PEOPLE THEY EVEN RISK COVERT METHOD OF ******* FUNDS WHICH IS SUSPICIOUS CREATIN INTERFERENC +TRACIN THE PROFESSIONALISM OF THIS SEPARATE PROPERTY / BEING CONTROLED BY THIS*** YARD CORP

• Initial Complaint

  07/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a battery car for like 55-65$ cheapest one Battery does not WORK OPERATE AS ADVERTISED I WANT MY CASH BACK I DONT WANT TO GO BACK N FORTH LIKE THEY FAILED" TP DESCRIBE THE THE QUALITY OF SERVICES ," WHERE BY,; IF YOU BUY FROM THEM IT BECOMES A REAL WASTE OF EFFORT,GAS MONEY, ENERGY" ,,SEEKING A CHARGED LEGITIMATE *** BATTERY" THAT-IS ACTUALLY RELIABLE TO USE,(REGARDING AS RESULT OF A BAD PRACTICE OF BUSINESS SELLING DEFECTIVE," IRREGULAR" ,FAULTY BATTERYS N ALL *** PARTS ELECTRICAL N NON ELECTRICAL THE *** HAs NEW parts *"all as 87 so that's not issue even new starter.As a cripple {'" I can't play the carry-car-batterys-;back n forth" with the company and argueing.instead I'd like my cash back.All orders over 40$ should have a money back guarantee within 30 days of purchase from the corp.infact it don't not " clearly,anyway my uncle put battery on ************ NEVER HAD A FULL READ IT WAS BENEATH FULL ENTIRE TIME ON MACHINE BATTERY CHARGER,THE ONE U PUT THE ***** UNTO THE BATTERY N THE *** ,N THEN,IT,ENERGY LEVEL GOES HIGHER.THE WAY THEY PACKAGED IT I WAS DUPPED" INTO BELIEVING IT WAS NEW BATTERY AND IT WASNT.I WAS BAIT- N "SWITCHED" .,N RELIED UPON A SERVICE QUALITY THAT REALLY DONT EXIST AT ALL.IVE NEVER DONE A BATTERY PURCHASE HERE SO THERES NO ABUSE BY ME N THAT AREA OF CUSTOMER ISSUES SO I DONT SEE WHY I CANT GET MY CASH BACK.IM SICKLY SO I NEED NO EXTRA ISSUES TOWARDS MY STOMACH OR. HEALTH ,STRESS" REGARDING A ISSUE UNDER 100$ .THE ***** HAS HOARDES OF BATTERYS WRAPPED UP SO ITS A GAME ID WISH NOT- TO- PLAY OF " PICK- N -CHOOSE- UNTIL I GET LUCKY BATTERY" SHOW,., INFACT I DONT HAVE A RIDE OR A WAY" TO PLAY THAT GAME.******** DECEPTION STATUTE PREVENTS THIS DECEPTION SINISTER OR RECKLESS DISREGARD UNDER MY AFFORDED PROTECTIONS UNDER 815-ILCS,10/A,10-,ETC NO REGARD FOR PROTECTING THE CUSTOMER FROM BEING RECKLESS DISREGARDED FOR N BAD ************** OF THESE PARTS N HOW IT AFFECTS THE RIGHTS OF S *************** COUNTY IS ACTIONBLE"OK.

  Customer response

  08/17/2022

   
  Complaint: 17635538
  
  I am rejecting this response because: ******** bait n switched me 2.) Sold me a disabled for facts a broke battery falsely purporting it was new n it was DEAD AS ************************* MY PAL 3.) IM NOT PLAYING BACK N FORTH GAMES TO GET IT TO THEM N BRING OTHERS BACK ETC 4.) CORP BEEN DOING THIS TO PEOPLE A WHILE5) I WANT MY REFUND SENT TO **** A *********** ***** I HAVE NO CAR NO WAY OR SUPPORT AS A **** VICTIM FROM ANYONE N SO I CAN'T BRING IT BACK MY (#6) MY UNCLE CHARGER SHOULDN'T HAD TO B USED PERIOD THIS W BAD FAITH BUSINESS NO DISCLOSURES OF DANGERS TO CUSTOMERS RISKS OF ELECTRICS 7#)IF I DONT GET MY MONEY BACK ILL GO TO ATTN GENERAL OFFICE 8.) THE ******************************************************* FROM SINISTER RECKLESS DECEIT N SALES OF AUTO PARTS AT A GARAGE FACTORY ETC
  
  Sincerely,
  
  Z ****

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