ComplaintsforMinds and Visions of the Future LLC
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Complaint Details
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Initial Complaint
02/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I signed up for a 12 class (individual chess class) pack for my toddler in August 2022, which was set to begin on 9/14/2022 (there is an email trail of this). I made a payment via Zelle on 8/11/2022 in the amount of $465, as requested, and made another Zelle payment on 8/17/2022 in the amount of $20, per vendor request (due to a mis-calculation earlier). The total of $485 covers 12 classes as well as the annual registration fee. I received a phone call from ******** in early September, before any classes begin, saying there was no longer a coach available to accommodate this class, and I agreed at the time to wait a bit and see if one would become available later. I made multiple follow-*** with vendor to see if the situation changed, and received a txt msg on 12/2/2022 that there was no progress and that he would issue a full refund of $485. Then I followed ** with ******** again in December 22 and January 23 to see when he'd issue the refund, but have not heard from him since then, nor did I receive a refund. I followed up both via email and text message.Initial Complaint
11/22/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
We paid $400 for 24 chess lessons. We have 23 lessons left and the business stopped. The business owner communicated to me that he would provide me a refund for the unused lessons on 10/24/2022. The refund due should be $383.33 = ($400/24*23). Now four weeks have passed, I didnt receive any refund, but also cant even get in contact with the business owner - *****************************, phone **********). Pls help me contact the business for my refund.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.