ComplaintsforEU Flooring

• Initial Complaint

  09/27/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  On September 2022, EU Flooring contacted me via text to give offer an estimate for a refinish flooring job. EU Flooring stayed for about 15 minutes and gave me an estimate price for the job then proceeded to say there was a charge of $75 for the estimate. I explained that no one from the company told me there would be a cost and customers need to be told prior to scheduling appointments. I would not have scheduled an estimate if I were told upfront about the cost since I had three other flooring companies that were not charging for an estimate. EU Flooring stated that someone should have told me prior to scheduling. I showed him the text exchange and confirmed that there was no notification of a charge. I continued to argue that I will not pay since there was no notice, but he would not leave unless I did. Even more, he stated that an email detailing the proposal for the job would be emailed to me, which never came. It seems to me based on the prior complaint that EU Flooring continues its deceitful practice of charging for estimates even though customers have complained that they need to given proper notice since this is not the industry standard.

• Initial Complaint

  07/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I asked EU Flooring to give me an estimate to refinish my floors, one of five contractors. ******** came and inspected my floors and then charged me $75 for the estimate. I know this is not the industry standard, as none of the other contractors charged me anything, and ** did not advise of the charge until he was done with the estimate, which I think is a deceitful practice. I've asked them for a refund, but they have refused. Here is our email exchange EU Flooring AttachmentsFri, Jun 24, 3:48 PM (11 days ago)**** Here is the estimate I promised you. You can find it attached to this e-mail. If you have any questions, please do not hesitate to reach out. Looking forwa ***********************-**** Thu, Jun 30, 10:09 AM (5 days ago)******** I think you should refund the $75 that you charged me for your estimate. I spoke to four other contractors, and none of them charged me anything, it is ************************* Thu, Jun 30, 10:27 AM (5 days ago)Hello ****! We apologize for the confusion but every company has different rules and work different ways. As of the price we would be glad to look into the othe ***********************-**** <**********************>Fri, Jul 1, 10:47 AM (4 days ago)to *****, ****** Hi ****** There is no confusion, we were not told before ******** came that we were going to be charged for the estimate, this is a deceitful business practice. You can either advise your customer that they are going to be charged, or you can add the travel charge to the estimate. The way you did it is wrong.I don't need you to look into the other proposals. You can either refund the travel charge or I'll do what I must do Thank you ***********************-**** ************ On Thu, Jun 30, 2022 at 10:27 AM ************************* <**************************> wrote:Hello ****! We apologize for the confusion but every company has different rules and work different ways. As of the price we would be glad to look into the other prices youve got for this project and try to do match price.

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