ComplaintsforHomewood Suites by Hilton Chicago Downtown/West Loop
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Complaint Details
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Initial Complaint
12/31/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was charged for a night's stay on July 8, 2023. This charge was unauthorized. When I noticed the charge, I called the hotel and someone told me they'd cancel the stay and issue a refund. The refund was never given and when I called back someone else told me they don't issue refunds and I was still being charged. However, this wasn't told to me when I spoke to someone the first time. I never stayed at the hotel this date and was going off what an employee told me and expected a refund.Initial Complaint
12/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
hello I want to start a lawsuit against Hilton Homewood suites every time I am in the room room service asked me to leave when I called the front desk one person said I didnt have to leave the manager said traditionally yes guests have to leave I asked for hotel guidelines that mandate such and the manager did not have any from HiltonHomewood specifically and talked about Union rights; secondly I told the room service staff person to not run the dishwasher the room service staff person ran the dishwasher sprayed the dishes and utensils with bathroom cleaner and I had to physically open the dishwasher I made a report and I have photos; The staff said that the soap used for the dishwasher detergent is the same as the bathroom cleaner soap; when I reported all this to the front desk I also said how I have three formed bites/rashes on my leg and the manager said the medical look at the bites to see if its an allergic reaction or not; I have an upcoming medical appointment with an allergy doctor; I had a recent medical test also done and my kidney function is on the low end, i have been staying at this hilton for months. I need a contingency based lawyer to represent me. i am 28. I have photos of the incident that has occurred and I was taking photos during. my personal dishes were sprayed I have a transcript of everything that was happening during and I have photos. Incident occurred 12/04/2022 in Chicago IL. additionally while using the Internet I had a message stating that the network is not secure and I have a image of that; I was eating during the cleaning; even when Im eating and cooking Im usually made to leave;
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.