ComplaintsforWindfree Wind & Solar Energy Design Co.

• Initial Complaint

  04/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Windfree Solar installed solar panels on my house. During the process, it was determined that they weren't comfortable putting solar panels on one side of my roof because it felt soft and so the number of panels installed was reduced from what was originally going to be installed. The original cost was going to be $27,370 but with the reduction of the number of solar panels installed, the cost became $14,538. I paid $5000 cash upfront. The financing was done by Windfree Solar through Mosaic. They financed the $22,370 instead of the $9,538 that should have been financed. I trusted them to have done it correctly and have been making the payments. I have paid $1554.84 in interest on this loan (this number does not include anything paid towards the principle.) I spoke to Windfree a few weeks ago and was told that they would fix the issue. I have not heard back from them since and have not been able to get a hold of them when I try calling since. I need them to fix the financed amount to the correct amount and I need them to refund the $1554.84 that I erroneously paid on a loan that was way higher than it should have been.

  Business response

  05/07/2024

  Thank you for contacting us with the concerns.  We try very hard to make sure each customer receives excellent customer service.  After we did an in person structural inspection of the house, our structural engineer determined one of the roof areas was not strong enough to install solar panels on it.  We immediately contact the customer and informed them the number of ********************** panels would need to be reduced and the cost of the project would be reduced proportionately.  We email the customer the documents the loan company required to have signed in order for the loan amount to be reduced equal to the amount of the lowered cost for reducing the quantity of solar panels.  After many email and phone call reminders, the customer signed the required documents about three months later.  By the time the documents were signed by the customer the loan for the original amount had been processed and there was no way to change the loan amount.  We contact the customer multiple times after we found out about the loan amount and requested copies of the loan so we could remit a check for payment to the customer for the difference. When we finally heard back from the customer recently and confirmed the amount we immediately sent the customer a check for the difference between the loan amount and the final cost of the project.  we hope this satisfies the complaint by the customer.
  

   

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