ComplaintsforJasso’s Collision Center Inc.

• Initial Complaint

  08/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My a vehicle was in an accident. My insurance company sent me to Jassoos Collision center **** They inform me that my vehicle was ready on August 2, 2023 When I arrive their they told me that my car was leaking break fluid. They told me they would inform my insurance company about the issue and if the insurance company doesn't pay that they would. Now they are saying that they believe that it is my fault and they want me to pay $200.00. Then they called back and said that it is a fuse. How can A fuse cause lost of break fluid? Now they want me to pay $60.00 for the fuse. I just want my car repaired as the promise. Thank you for your time.

• Initial Complaint

  05/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This collision place had my car from 12/2022 through 03/16/2023 and it is not completely repaired. To this date I am still waiting for my steering wheel covering they say have not come in yet. I ask if they can just refund me the money and I can purchase it myself. They of course said no. This is the worst collision center Ive ever seen first they accept cash only but thats not what the advertisement says second which I believe that they pay cash to all the illegal immigrants that they have working there none of them speak English. When I went to pick my car up three months later I paid for it before I saw the work was not completed and of course again they would not refund my money and I tried to leave the car there and was told I would be charged over $100 a day for storage fees. I just need help with the return of my money or the replacement parts. Please help. Thank you.

  Business response

  05/26/2023

  THANK YOU FOR BRINGING UP YOUR CONCERNS TO US, WE STRIVE TO PROVIDE THE BEST SERVICE POSSIBLE TO ALL OF OUR CUSTOMERS.

  WE RECEIVED YOUR VEHICLE THROUGH UNITED EQUITABLE INSURANCE ON 1-30-23 VIA TOW. THERE IS A PROCESS THAT WE MUST FOLLOW UPON OUR AGREEMENT WITH YOUR INSURANCE COMPANY. YOUR INSURANCE COMPANY APPROVED YOUR VEHICLE AFTER THEIR INSPECTION AND WE NOTIFIED YOU THAT AT THAT MOMENT YOU MUST SIGN AN AGREEMENT FOR REPAIRS WITH ******* DATED 2-1-23. ************ COMMENCED ON THAT DAY. YOUR VEHICLE 13, ******* SONATA IS AMONGST A MAKE AND MODEL THAT HAS SHORTAGE IN PARTS DUE TO NATIONWIDE ISSUES WITH ROBBERIES VANDALISM DUE TO A VIRAL TIKTOK. THIS IS COMPLETELY OUT OF OUR CONTROL SINCE MANUFACTURING COPANIES COULDNT KEEP UP WITH THE DEMAND DUE TO THIS ISSUE. WE WORKED ON ALL THE APPROVED WORK BY YOUR INSURANCE COMPANY. YOUR VEHICLE NEEDED THE STEERING COLUMN AND COVER.  WE REPLACED THE STEERING COLUMN AND THE ONLY PART PENDING WAS THE COVER, WHICH IS A COSMETIC PART. WE DID RELEASE YOUR VEHICLE TO YOU KNOWING THAT IT IS SAFE TO DRIVE ON 3-17-23 SO THAT YOU WOULD NOT CONTINUE BEING WITHOUT A VEHICLE. THE STEERING COLUMN COVER ARRIVED TO OUR **** 5-18-23. AND WE IMMEDIATELY NOTIFIED YOU BY PHONE BY OUR CUSTOMER SERVICE SPECIALIST ***************** TO BRING YOUR VEHICLE BACK SO THAT WE CAN PLACE THAT COSMETIC PART AND COMPLETE YOUR WORK. WE ARE MORE THAN HAPPY TO COMPLETE THE WORK FOR YOU. 

  JASSOS HAS ESTABLISED RULES AND POLICIES AND THESE ARE NOTIFIED TO THE CUSTOMER WHEN THEY SIGN THE AUTHORIZATION FORM. YOU SIGNED YOUR FORM ON 2-1-23 AND YOU WERE AWARE AND AGREED TO THESE WHEN YOU SIGNED. THESE INCLUDE THE STORAGE FEES OF $75 PER DAY AFTER 72 HOURS THAT THE CUSTOMER HAS BEEN NOTIFIED TO PICK UP THEIR VEHICLE UPON COMPLETION. ADDITIONALLY, AT THE SPECIFIC TIME OUR CREDIT CARD PROCESSING MACHINE WAS NOT FUNCTIONING AND WE ASKED YOU TO BRING CASH FOR YOUR DEDUCTIBLE. WE FOLLOW STATE AND LICENSING AGENCY PROTOCOLS AND WE DON'T KNOW ANY LAW THAT PREVENTS ** FROM RECEIVING CASH FOR PAYMENTS. ALSO, ON THE AUTHORIZTION FORM IT IS STATED THAT WE RECEIVE CASHIER'S CHECKS AND MONEY ORDERS AS OPTIONS FOR PAYMENTS.

  ALSO, FOR ANY WARRANTEE ISSUES THE RELEASE FORM STATES YOU HAVE A SPECIFIC TIMELINE TO BRING VEHICLE BACK TO HAVE THESE ISSUES RESOLVED. THESE RULES AND POLICIES ARE APPLICABLE ACROSS THE ***** TO ALL OUR CUSTOMERS AND THESE FORMS WITH CUSTOMERS' SIGNATURES ARE IN EACH INDIVIDUAL'S FILE. 

  LASTLY, REGARDING OUR STAFF. IT IS HAS NOT BEEN AN ISSUE TO ** AS THE EMPLOYER THAT SOME OF OUR STAFF DO NOT SPEAK ENGLISH. THE **** STAFF COMPLETES THEIR WORK ACCORDINGLY AND ON A TIMELY MANNER BASED ON EXPECTATIONS BY THE MANAGERS AND **** OWNERS. OUR EMPLOYEES GO THROUGH A PROCESS OF E-VERIFY AND THE LEGAL STATUS OF OUR EMPLOYEES IS SOMETHING THAT WE WISH TO KEEP CONFIDENTIAL TO ANYONE THAT IS NOT A LEGAL AUTHORITY REQUIRING INFORMATION FROM ESTABLISHED BUSINESSES IN ********. 

  PLEASE FIND THE ATTACHED DOCUMENTS IN SUPPORT OF OUR RESPONSE.

  IF THERE IS ANYTHING ELSE WE CAN HELP YOU UNDERSTAND AND CLARIFY WE ARE MORE THAN HAPPY TO. PLEASE REACH ** AT ************

  **** MANAGER,

  *************************

  Customer response

  05/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩