ComplaintsforKaravan Motel
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Complaint Details
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Initial Complaint
07/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The bathroom haven't worked in months I'm in room 52 and I have small kids, I asked multiple times for them to switch my room and all they did was said plunge your toilet. I pay up to 400 a week and everytime a health or IDHS come they stall then out and get them to not check the rooms!!! Something needs to be done immediatelyBusiness response
07/29/2024
This to inform you that we have moved to customer to different room, and we will be regularly checking up on their room now forward. For bathroom for room 52 has been fix we have found inside toilet a baby bottler was hard to take out. Most important disputed amount we have given customer some gaps when they did not have money to pay on time. we did not charge any other fee more then two people leaving in the room understating if there are kidsInitial Complaint
07/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This place is horrible. Checked in at 12:45 a.m. rooms are filthy ,old outdated old pipes old air conditioners, place has roaches mice and infested with bedbugs. Paint is falling off of the ceilings and walls. They refused to give refund . I lost many items as this was an emergency stay.Initial Complaint
11/14/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Motel was nasty horrible
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.