Customer ReviewsforMiddleby Corp

I would NOT recommend this company. They DO NOT stand behind their products. We purchased a Marvel Beverage Fridge for $1300 (+ tax) and within a year, the handle became extremely flimsy and tattled. When I tried to find the ***** s**** head to tighten the handle (like the way most fridge handles work), I could not find the it anywhere under the rubber seal. I contacted Marvel to see what I was missing and they told me that this product is a one-and-done product - meaning that I would have to purchase a new door because the handle became loose and they can't guarantee that it would not happen again.I have never heard of this before - especially for an expensive product like this. Ridiculous. The Plant Director offered me a 50% discount on purchasing a new door ($828). The door apparently costs over half the cost of the whole fridge. SAY WHAT? I would not recommend another product from Marvel. They do not stand by their products. This is an at-home fridge with minimal use and should not have come ajar that quickly. What's more frustrating is you can see the screw, but not able to make tighter because it is in the glass pane. Will never use them again and would not recommend.Additionally, shared this feedback with the retail store that I purchases from as well. The store agreed that they don't want to be known for selling a brand that does not have a strong customer support team with the ability to fairly problem solve. The only person worth talking to was the Lead Technician who did what he could to get us a fair deal - to no avail.

Dear *******,We are sorry to learn of the issue you have encountered with your Marvel appliance. Unfortunately, we are the distributor for the Marvel appliances. Marvel is an independent brand, and all decisions are made by Marvel. Nevertheless, we have forwarded to concern to Marvel to review and assistance further if possible.Again, thank you for contacting Middleby Residential regarding your concern. Sincerely,Middleby Residential

BUYER BEWARE...Masterbuilt products...no contact information for consumer.Pieces break often and near impossible to find replacements. Company cannot be reached by phone and their online submission form throws so many errors that it is impossible to summit to ask for assistance. There online chat system must be purchased. Considering the price of this grill it is not worth the price tag. No better than any other...

Dear *******,Please accept our apology for the issue you have encountered. We will have a member of Masterbuilt escalation team contact you within 24 to 48 working hours for assistance.Sincerely,Middleby Residential