ComplaintsforAmerican Fence Professionals
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Complaint Details
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Initial Complaint
11/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Fence post was split at installation. I have tried 3 times to talk with company regarding my concerns. They do not respond.Business response
12/29/2023
*****************,
I have received a photo of the split post of concern. What has happened, in the course of attaching the gate we inadvertently split the post. The split is localized and does not extend the full length of the post. A crew will be dispatched to remedy the problem within a week. The post will be compressed to seal the split and secured, the gate hinge will be repositioned to minimize any further stress on the post and will provide a decorative cap for the post. We apologize for any inconvenience.
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American Fence Professionals
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.