ComplaintsforMobile MediClaim, Inc.

• Initial Complaint

  05/31/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Contract was signed 11/16/2022. Mobile Mediclaim is a billing and credentialing service that stated they can increase the bottom line of the Pharmacy and *** business. Billing ***************** for services provided. They provide a "credentialing" expert (which now I am on #3) First expert clearly was unable to do her job. Second expert Mobile Mediclaim fired. Third expert is currently working with me. As of 5/31/2024 we are still not credentialed. Was promised that my *** specialist would be credentialed and they would be making an additional amount of money on top of their current billing practices. This was a no brainer knowing the volume they bill in *** would alone increase the bottom line 2 fold if signed with Mobile Mediclaim. (I had asked this many time to make sure before signing up). There were many debates whether the *** specialist could be approved. Yes from the sales representative. No from the credentialing department, again yes, again no, and finally an approval from "the higher ***** Upon further discussion Medi MobileClaim is unable to bill the *** specialists services because they are already providing the services in order to get the equipment paid for on the *** side of the contract. In theory if we used these services as promised we would be "double billing", once on the *** side and once on the Medical side. This process would be unethical and be considered FWA. No only was Mobile MedicalClaim charging us to be on their platform which we were unable to use and not authorized to log in to. They continue to charge us after it was brought to their attention and refused to refund for services that we couldn't use. I'm seeking reimbursement from my initial payment because they are unable to fulfill the contract and sold us promises that they didn't research. It has been a futile attempt to contact them to resolve any issues since they will not call back when promised not let me speak the correct departments or persons in charge.

  

  Business response

  06/14/2024

  The three attached documents are in response to the dispute. Please contact me directly with additonal questions/comments.

   

  ***********************

  Founder CEO Mobile MediClaim, Inc.

  ************

• Initial Complaint

  06/02/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed up for their service back in February 1, 2021. They made me pick 10 insurances to be contracted with and they have the subscription monthly once the insurances gets approved so I can use their platform. After a year of back and forth communication, I was notified that 5 insurances has been approved, so they have me talked to their clinical pharmacist consultant who is ******* so I can get more information to get started. ******* told me it takes awhile to get on boarded with insurances and 5 is good to start with specially I mentioned to him that 70-80% of our patient is Medi-cal which is what we most need. We did on boarding on May 2022 and they said they will give me free subscription to begin with since I was waiting too long already. Unfortunately, after being on boarded they now gave me a different information saying I only have 3 approved insurances and Medi-cal was not 1 of them. I mentioned to them that I felt tricked getting on board as I keep making sure that Medi-cal is covered because most of our patient has this insurance. Beginning Jan 2023 they started the monthly subscription which is ridiculous because I don't have a use for the platform considering that I do not have the insurance that I need the most. What is approved is only 1-2% of our patients which will not be enough to cover the fees. Hence, I asked that at least 5 insurances approved before we start the service.Another issue is that I want to follow up with insurances by myself regarding the status of our application because we paid more than $10,000 for the initial fee and so I want to make sure they have everything needed but they don't want to give that information since they have to do this for us. But, I find it shady that they give a certain number of approved insurances so they can start charging and later on change it so once you are on boarded they can charge you for a service you can't use until they do their part of having insurances approve the facility.

  

  Business response

  08/12/2024

  Attached is my  response to the dispute

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