ComplaintsforFresh Finds
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Complaint Details
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Initial Complaint
02/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They claim I owe that amount but no I do not I paid with my master card happened August 2023 sent letter February 23 2024 I received it February 27 2024 no way is Lakeside going to let you not pay and send me purchases they will put on hold or not send it plus they'll contact my email even when they send it plus when it has arrived guess what they some how got to my email and erased it my purchases and my email I put it back on my phone everything is gone I talked to them on the phone they claim I still owe on there site they got rid of my purchase history I was with them for years I asked the lady how come if true how come it took from August to February to do a balance due letter no response this is the trend now lies and shady rip offs I apologize for claiming so much but if the companies claims false accusations I have to do my part in the letter they never said what the purchases are just the price I would not file if I really owe it's not right at all when they do me wrong the shopping experience will not exist money is money no matter the amountInitial Complaint
04/25/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered from The Lakeside Collection on April 5th 2023 and haven't received any of my order as of yet... They billed me $51.63 and it was taken out of my bank account.. Just recently I found out they filed Bankruptcy and they still took my money out of my account.. I would like my money back because I never received my order... This is my order # **********.. Thank youInitial Complaint
04/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
in reviewing my master card credit card records, i recently realized that i was charged $14.99 for supposed transaction with fresh finds advantage. i never heard of this firm and never agreed to pay them for anything. i plan on review earlier statements to see if there were additional cchargesBusiness response
04/19/2022
Hi *****,
We apologize based on the information provided, we do not show you are signed up for our Perks membership. Please contact your credit card company as soon as possible. Please let us know if we can be of further assistance. Best regards, ***** at Fresh FindsInitial Complaint
02/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
February 9, 2022 Dear Sir or Ms.:I have found it necessary to contact the Better Business Bureau in regards to the company Fresh Finds refusal to remove my email from their solicitations. In November, when I initially clicked on the link to unsubscribe, the link took me to a page on the Fresh Finds web site, but there exists no option to unsubscribe. I have tried the link multiple times in the past 3 months, but nothing has changed.As you can see from the email records I have attached, I contacted them in November, again in December, January, and February. I have attached some of the responses that I have received from them as well. The representatives tell me that they removed my email addresswith the exception of the response that he or she emailed me to state they ironically could not locate my email addressbut I continue to receive emails from them at least 2-3 times weekly.Any help that you can provide in persuading Fresh Finds to remove my email and not to contact me any further would be appreciated. Thank you so much for your time and assistance.Sincerely,*********************************Business response
02/11/2022
Hello *******,
We have sent your request to a specialist to have your email removed. Please allow 14 days for us to have it removed from our database. Please let us know if we can be of further assistance. Best regards, ***** at Fresh FindsCustomer response
02/11/2022
Complaint: 16750241
I am rejecting this response because: I have been waiting for 3 months. It does not take 14 days to remove my email when that has been promised 3 times already and never happened. I will accept the business' response when there is a resolution.Thank you.
Sincerely,
*********************************Business response
02/14/2022
Hello *******,
We have sent your request to a specialist on 2/10/22. Please allow 14 business days for us to have it removed from our database. Please let us know if we can be of further assistance. Best regards, ***** at Fresh FindsCustomer response
02/15/2022
Complaint: 16750241
I am rejecting this response because:First, there has been no action. As of yesterday, I still am receiving emails from Fresh Finds. The response from Fresh Finds is identical to the first one, which shows the lack of attention they give to any request.
As mentioned in my previous rejection, I have been hearing the same promise from Fresh Finds since November; however, they have not followed through on removing my email address. This is such a ridiculous matter. If you provide a link to unsubscribe, it should direct me to a page where I can unsubscribe. Since it is a false link, I contacted the company. Three times, to be exact. Still, they have not managed to remove my email address from their promotional emails. I want NO contact from them whatsoever: no emails, no catalogues, no correspondence.
When my email has been successfully removed and I no longer hear from Fresh Finds in any way, I will accept the resolution. I am not letting Fresh Finds off the hook for promising the same promise I have heard too many times with no follow through.
Sincerely,
*********************************Initial Complaint
02/08/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Fresh Finds refuses to award me a refund for a returned item (sofa cover). They acknowledge receipt of payment and verified returned item had made it to their warehouse, following their return policy and procedures. **************** reps claim any return amounting in excess of one hundred dollars must be processed through their ******************** My refund would be for $109.93 so every time I call and get to the point of transfer to their ************** the line goes dead and they cut me off.Business response
02/08/2022
Hello ****,
We apologize fo the confusion, we issued a refund for $106.94, please allow 3-5 business days to be refunded back to the same method of payment.
Please let us know if we can be of further assistance. Best regards, ***** at Fresh FindsCustomer response
02/25/2022
Complaint: 15674787
I am rejecting this response because:Dear Customer Relations RepresentativeI am writing in regard to the refund from Fresh Finds that was promised me in a letter from your office dated Feb 9, 2022. Youhad not heard back from me as to my satisfaction with the resolutionof my complaint, because in the letter ***** (as the Fresh Findsrepresentative) had said my refund had been issued but to wait 3to 5 business days for its receipt. As of today's date (Feb 23 2022),I have not received said refund. As a result, I do not consider thiscomplaint closed as of today's date.My original payment was via personal check, which is the method bywhich Fresh Finds wrote it would be sent to me.Thank-you for your continued help in this matter.*************************P.O.Box 88******, ******************** style="color: inherit; margin: 0px; padding: 0px; font: inherit; border: 0px;">******************Business response
02/25/2022
Hello ****,
We apologize for the confusion, we issued a refund for $106.94 has to be refunded back to the same method of payment. Which was by check, please allow for mailed check to be sent within 14 business days. Please let us know if we can be of further assistance. Best regards, ***** at Fresh FindsCustomer response
04/06/2022
Complaint: 15674787
I am rejecting this response because:Dear Customer Relations personnelI would indeed like to reopen my complaint, originally ID #********.You have the history of my complaint in your files, but basically I am owed arefund from Fresh Finds, a catalogue company, in the amount of $109.93.I have been trying to get my money back since last year but resumed my effortsthis January. I have been promised my refund three times by representatives of FreshFinds but have not received a refund as of yet.Please advise me as to what needs to be done to re-open my complaint.*************************P.O. Box 88******, ** 03278**************Business response
04/07/2022
Hello ****,
We apologize, a refund check #****** was issued on 4/07/2022 in the amount of $109.93 and has been mailed to your PO BOX. Please allow 14 business days for the mailed check to be sent. Please let us know if we can be of further assistance. Best regards, ***** at Fresh FindsCustomer response
04/11/2022
Complaint: 15674787
I am rejecting this response because:Dear Customer Relations personnelI am still not in receipt of my refund as of this date (11 April 2022).Is there something else I need to do to get this issue resolved. DoI need to hire a lawyer or take further legal action? Is there an agencyyou would recommend that I could use to get my refund.Thank-you for any help you can give me. This issue has gone on long enough!*************************POBox 88****** ** 03278Customer response
04/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
12/10/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
11/13/2021 purchased several items, including a Slim Storage Rack, in white (ITEM #*******) upon opening, no hardware to assemble this shelf was included. I phoned for a defective product, and was told the parts would be shipped.(twice) on 12/6 I called again and spoke to Irese, requested a return label via email. On 12/8 still no email, no return label or return authorization. I again called, spoke to ****, who despite her polite responses, ultimately disconnected me after I was on hold for 14 minutes. I called again, requested the same label and return authorization from ****** ***** tried to convince me to accept a shippment of missing parts. I refused and requested return authorization and a return label for a third time, and made it clear i anticipated a full refund. Still nothing.Business response
12/14/2021
Hi *****,
We apologize you have not received our return label by email. We will mail you a return label, please allow 5-6 business day to receive it in the mail. Please let us know if we can be of further assistance. Best regards, ***** at Fresh FindsInitial Complaint
12/06/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Fresh Finds lies about providing a return ***** shipping label.Order Date: 11/15/2021 Today's Date: 12/06/2021 Item Ordered: Skinny Sofa Table with Charger Price: $79.95 Expected Refund: $79.95 Order #: ********** Order Confirmation #: ************ Details: I want to return a defective item: Skinny sofa table with charger in white. Defect of Item: Wood pieces are splintered; so I cannot build the table. Fresh Finds written return policy indicates that for any item you want to return, they will provide a return ***** shipping label on request. I have made 2 unique requests - 1 by chat session and 1 by phone call. Both customer service specialists indicated that they would email the shipping label to me. I have not received it. (It is not in my junk mail). Thank you for your help.******** *************, **Business response
12/09/2021
Hello ********,
We apologize that your table came damaged, we will issue you a full refund and there is no need to return the damaged table. Please let us know if we can be of further assistance. Best regards, ***** at Fresh Finds
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Customer Complaints Summary
8 total complaints in the last 3 years.
2 complaints closed in the last 12 months.