Customer ReviewsforMutual of Omaha Mortgage

I had a horrible experience with Mutual of Omaha Mortgage. It started out ok our LO represented himself well and had promises of sunshine and rainbows. As time went on things started to feel wrong (for lack of a better word) At first communication was good, not great but good enough in these busy times. We were getting all of our documents submitted and all info requested in a timely manner. Then all of a sudden we were getting emails or phone calls stating they never received the info so we had to submit it all again. This happened 3 times. We were strung along for almost 7 weeks and had to push closing 3 times. Communication started getting less and less as time went on. I would call and leave a voicemail or send emails and not receive an answer in a timely manner or i just wouldn't get an answer at all. Once he sent our info into underwriting they kept asking for the same things over and over that had already been submitted more than once. This is when he told my agent that they sent the loan to upper management but he said don't worry it will be fine. And the most unprofessional thing he did was text (not call, not email, text) our agent and said "sorry its a no go" and that was it. no explanation no call text or email to me (the applicant) not a word. So we had our loan app transferred to another company and he told our agent he "couldn't" have our info sent to the new place. After that I was also informed the appraisal also would not be transferred until it was paid in full despite having paid it the beginning of August. He didn't tell us we had an extra cost that was not paid. We have the receipt for being paid in full. Another thing i had an issue with was he would tell me one thing over the phone and a completely different thing in an email about the same subject. I understand its a busy time and that things happen sometimes but this experience was very unprofessional and held us and the sellers up for almost 2 months for no good reason.

Mr. *************************** with Mutual of Omahas Reverse Mortgage Department was heaven sent. I was feeling very anxious and uneasy because I lacked a clear understanding of how a reverse mortgage would work in my situation. Connecting with an agent who had been in the business for years representing a FIVE STAR company quickly dissolved my angst. **** patiently answered all my questions. He walked me through the entire process resulting in an outcome that I could not be happier with. My wife and I love our home and it is such a great feeling knowing that we can age in place.

I previously posted a 1 star review regarding Omaha mutual. However it was premature. Im posting this to retract my former review and to give 5 stars. I have to commend *********************** for reaching out to me and taking care of all my needs. Very helpful with all questions and helped me feel more confident in my ability to purchase my first home. Thank you for what you do. I am looking forward to working with Omaha Mutual and ***********************.