ComplaintsforConsume Marion
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Complaint Details
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Initial Complaint
08/11/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Selling bad products for medical marijuana and will not replace. Pretending to be a real medical location. No doctor at all at this location I want a refund from them of 25.00Business response
08/28/2023
**** ********* ****** was banned from both stores due to vulgar treatment to the staff. Due to the product she refused to follow the policy. I can not do anything without a product or receipt.Customer response
09/12/2023
What good faith matter
I still never heard back from ***** ******
I can't prove anything more then what they have
My purchase history they have and a picture of the vape pen
I want my money back
Stil!!!!!
So yes they can mail to my address they have on file
Ill file about the bad products that nature grace keeps selling
Please send my money back
Initial Complaint
09/05/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I came in as a patient to purchase my medication. I purchased * ******** ***** ****** ** ***** **** *** ** ******** When I got home and tried them the ******* **** worked and the ***** **** did not. I proceeded to contact the dispensary and ask what they could do about it. After a week and 2 days they have informed me they will not do anything about it per the manager named ****.Business response
09/23/2022
We replaced this product despite the fact that the consumer has replaced many units with our store. We have a policy of replacement in place for defective units.Initial Complaint
04/04/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
*This was formatted in paragraph form*I have a two-fold complaint about the business Consume, in Marion ********. First, they use bait and switch practices when selling their products, second the descriptions of their products can be extremely incorrect/ borderline dishonest. One has to use Consume's website to order, even if using their indoor kiosk. After selecting the Marion Consume location you are directed to a list of various Marijuana products. There are many types of marijuana products, and many more types of marijuana plants. I generally only purchase flower, marijuana in the bud form. I then filter it by what type of flower. Flower is the smokable part of the bud. There are three types of flower listed, shake, smalls, and premium. I have been duped at least 5 times when consume provided me with product that is actually trim, as opposed to shake. Trim is not even considered flower or smokable. Trim is defined as the parts cut off after harvesting included but not limited to, sugar leaves, stems, and maybe a small chunks of flower. The second issue is the fact that they refuse to properly describe their products. Many times you have to guess as to what you are getting. For instance their product "grape stomper" is described as trim from a variety of hybrid plants weighing 14 grams. Without reading the description one would assume they were getting 7 grams of shake from the grape stomper strain. I still have three containers from Marion's Consume that I purchased under the shake category and Consume provided me trim. The trim in question is from the brand shine, and they were the products, white durban, jupiter, and Do Si Dos. The verano G purps(Essence Grnd) is ground flower not trim and similarly labeled to the grape stomper(select grind).
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.