ComplaintsforPlanet Fitness - McHenry, IL
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Complaint Details
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Initial Complaint
04/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I canceled my membership over a year ago only to find out that they have been charging meInitial Complaint
03/22/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Starting in August of 2022 planet fitness illegally obtained my bank information and began charging an old account without my permission. To date there are over 385 in fraudulent charges and they refuse to remove my banking information from their system. They refuse to provide the contract where I gave them permission to charge my account indefinitely. They refuse to cancel my account.Customer response
03/21/2023
the address is ****************, McHenry, ** *****Initial Complaint
04/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In February, right after my daughters 16th birthday, she came in to Planet Fitness in McHenry and hoped to get a free trial or something but there was no conversation. The young lady behind the front desk told my daughter to sign up for a membership on-line and checked people in continuously without talking to her. This isnt okay. My daughter needed information and instead was pushed into joining on-line. After standing there for 20 minutes and joining, she was then told she could not work out until a parent came in to sign a waiver. This club is unethical. Young people need conversation about the agreement they are entering into, not dismissiveness. She was absolutely ignored. When I called the manager and asked to speak to upper management, I was told no. The manager said shed ask an upper manager. She called me two days later and said there was nothing she could do. My daughter erroneously thought she could bring a friend to work out with her rach time. If the people behind the counter would have talked to her and fielded her questions, she could have learned the reality of the membership. Shes 16 and not legally able to enter into a contract and Planet Fitness took advantage of a young girl. We will be canceling this membership and will tell our friends and family about our negative experience! She is owed her $59 enrollment fee back.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.