ComplaintsforBosch Tool Corp.
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Complaint Details
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Initial Complaint
08/19/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
This is about Bosch Routers.They come with a defective on/off switch.The product will turn on and off at random times with no one around.There are many ******* video's about this problem. Bosch claims to be totally ignorant of the problem.If someone is changing out a bit on this tool and it turns on at the least they could lose fingers.Business response
08/21/2024
Good morning,
We have sent the customer an email with a return shipping label to collect the alleged defective router for examination and possible repair or replacement. A copy of this email is attached to this response.
Best regards,
*****************************
Product Safety and Compliance (PT/PCO-NA)
Robert Bosch Tool Corporation | ******************* | ************************ | *** | www.bosch.us
Tel. *************** | Mobile *************** | *********************************************Customer response
08/29/2024
Complaint: 22165301
I am rejecting this response because:
Just today I sent back the defective product in a box with a label provided by Bosch. Bosch has been aware of the defective switch on this product for some time.
This complaint is not yet resolved. I am just trying to keep someone from becoming seriously hurt by Bosch. It may take some time.
Thank you, *****Business response
08/29/2024
We are still awaiting the product to arrive for analysis. We will follow up with the customer once the analysis of his complaint is completed.
Please change the contact name from ***************************** to my contact information. ****************** is no longer employed at the company.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.