ComplaintsforMidas Auto Centers-Mundelein

• Initial Complaint

  07/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car to midas for second opinion on ac not working. I had already took it to another shop but the price they quoted to fix the panel was to high. I was hoping midas would quote a cheaper price to fix. I paid for diagnostic test and they tell me its the fuse box, im now assuming other shop was lying. I pay 300 for fuse box and ****** for labor. Midas call me and then say it wasn't the fuse box, its the panel and they can fix it for 589. I say no and go to get my car. While picking up the car my husband asks to see the old fuse ****************** and mechanic says they throw it away. I pay and leave 2 blocks away car cut off in traffic and now my ac, defrost, nor heat is not working. I call let ***** know he says bring it in on Tuesday. I call corporate the next day because at this point not trusting them. **** the owner calls me says bring it in we will do a full check and come to a resolution. I bring my car in wait there, ***** says to just leave it cause they are checking everything i say ok. He calls later in the day and says its the panel and blower mtr resistor. Says they will replace panel for 115 i say fine, at this point im done with them. I take car to original shop who told me the issue the first time to fix blower, and they say its not the blower but that the panel is defective. So now i have a use panel and a used fuse box and my issue is still not fixed. Ac blows cool not cold and panel only works on 1 and 4. Midas never told me any parts were used, read it on receipt after work was done.

  

  Business response

  07/05/2022

  Dear BBB,
  Thank you for bringing this customers concern to our attention.
  We have been working with the customer and feel confident in our diagnosis.
  Her air conditioning was not working when she came in.  Now her cars air conditioning is working only on high.  The customer has declined the next repair to rectify that.
  We have offered to recheck our diagnosis again for her without charge.  She is considering this but is focused on a refund.  We also have offered to finish the job for her at her expense.
  We have no interest in going back and forth with another car repair facility about the proper path of repair.  We know what is wrong with her car and we have explained it to her.  She understands. 
  Car repair is a process.  ***** times we can fully estimate the whole job.  *********** we can estimate first steps.  Thank you.

  Customer response

  07/05/2022

   
  Complaint: 17502889
  
  I am rejecting this response because:
  
  I took my car to ********* to replace the part Midas stated was there recommendations that needed to be fix. Now Midas is saying it needs to look at my car again to see what the problem is. I have taken my car to them twice,each time they kept the car for 8 to 24 hrs, stating they are doing a full check. Here we are again with the stating they need to do a full check. Per the receipts i proved its shows Midas recommendations and ********* testing the motor blower and still showing that its the used panel Midas gave to me. I do not want Midas to inspect my car again, i would like a refund. They did not solve my issue,but have money from me, that probably didn't need a repair. ********* told me it was the panel from first diagnostic, Midas said it was the fuse box, had me pay for that, than stated it was the panel. Once the replaced the panel and still did not work probably, then it was the motor blower. I would like a refund so i pay to properly have my car fixed Sincerely,
  
  *****************************

  

  Business response

  07/11/2022

  Dear BBB:

  We do not need to look at the car again to see what the problem is. 

  The ** is working now when it was not before.  The ** only blows on high currently and is a different problem than the original problem.

  We know what's wrong and have discussed next steps with the customer.

  We have no interest in going back and forth with another car repair facility about the proper path of repair.

  We have delivered the level of repair the customer wanted at the time.

  Thank you.

  Customer response

  07/12/2022

   
  Complaint: 17502889
  
  I am rejecting this response because:
  
  They do not know what is wrong with my car. As stated before the recommendation to fix the motor blow part that Midas suggested, is not the problem. That is what they stated would help the panel work on all settng. I paid for a service to be fully completed and they have given used and defective parts after stating one problem was the issue, to than stating two other problems is the issue. For the a/c to blow cool not cold air on one setting. ***** requested i bring the car back so they can see what the problem is because they do not know, and want me to spend more money. I would like the money i spent so i can get it properly fixed.Sincerely,
  
  *****************************

• Initial Complaint

  01/03/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  11/17/2022 I went to Midas for an alignment because I had switched my regular tires to snow tires. As soon as I got into my car I noticed the traction control light and tire pressure sensor was on. I go back into the store and advise the guy that handled my paperwork and he advised to drive for a couple of miles and the lights should come off. I took my car back in to get checked on 12/27/2021 another man at Midas told me that I had the wrong tire size and thats why my sensors were on. I put my old tires back on and took it for another alignment on 12/30/2022. The same man that told me I had the wrong size tires on my car told me that it was nothing else they can do about the sensors being on. He even said the code that came up on his end had to do with a sensor in the steering wheel. That same day I took it to another mechanic and he advised the place I took it previously had messed with my sensors and I have to now pay $800 to get a new sensor and they would have to take out my whole steering wheel to get to it. All I ask for is that Midas take full responsibility of what they did and just fix my car. If they did their job correctly the first time none of this would have happened.

  

  Business response

  01/10/2022

  I contacted this customer on ******* 4th, and we talked about the issues she was having with her car.  It was clear to both of us that she didn't understand what the problem was, and it was clear to me that I didn't have enough information to answer or solve her problems.  We decided to set up an appointment for ******* 8th.  We checked her car, reviewed all of her receipts and the receipt from another shop.  We also explained everything that was going on and how it worked.  We were able to reprogram her steering angle sensor to solve her problem.  The bottom-line issue was that she had a one point the wrong size tires on the car.  That was why the steering angle sensor would not reset.  Once that was resolved by her, the programming took.  Please close this case as resolved.  Thank you.

   

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