ComplaintsforSnaproducts Inc.
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Complaint Details
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Initial Complaint
01/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
*********************************************************************************************** Tuesday, January 3rd, 2023 c/o V.I.P. Corporate Executive ** SKIN CARE ********************************************************************************************* Regarding: Very Serious Complaint Dear ** ********* Executive:Good Morning or Good Afternoon to You!How is your day today in sunny **********, ******** and/or wherever else You are in the World?My day is going fine, thank you, except due to the Fact that my 91 year old mother who is currently suffering from a Prolapsed Bladder, Heart Condition, Low Blood Circulation In Both Of Her Legs, Along with Arthritis In Both Of Her Knees Which Affects Her Mobility had bought two (2) bottles of your Peel-Off Mask and Deep Clean Facial Scrub and Sadly, Both Bottles Were Not Completely Full!I am Not sure what happened during the manufacturing and/or transportation process, but my 91 year old mother must have received a Bad Batch!In Any Case: I am Not sure where and/or when my mother had purchased your Peel-Off Mask and Deep Clean Facial Scrub from since she does Not Always Complain Right Away About Things Like This Due to her Current Medical Health Conditions.However, all that she wants is Full Product Replacement for her Inconvenience and Nothing More!Moving Right Along:I am now going to provide You with some vital details that I found on the Packages for your reference and further review. Thank you.****-Off Mask 4.2 Fl Oz / 125 mL Item #***** Upc Code: 8 ***** ***** 7 Deep Clean Facial Scrub 4.2 Fl Oz/ 125 mL Item #***** (was hard to read since the numbers appeared faded!)Upc Code: 8 ***** ***** 2 If You would like to contact ME back directly in order to discuss my letter of Very Serious Complaint in further detail, then please contact me at: Voice/Messages/Text: **************.You may also write back to ME at:**************** ******************* c/o ****************************, Your Customer ***********************************************************************************************Business response
01/03/2023
We have been in contact with the individual and have agreed upon a resolution to which the customer is satisfied.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.