28 Customer Reviews
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Review from Jay D
1 star08/06/2024
The location ************************* is worst, PT ***** takes simultaneously 2 clients at my one hour session, only 20 mins works with me and leaves to other client telling the other guy (clearly looks like unlicensed, he doesn't know nothing until they tell him what exercise to do to tell to clients) to take over for rest of the clients session. I was there about 4 times, tried the youngest Asian dude the laziest PT, he was pretending to do manual hands on rubbing only 2 mins and even 2 fingers on my back one hand in his pocket and argumentative, Unprofessional, most times they chit chat endless trash talking, its not healing or relaxing exercise doing atmosphere, If you little late they won't take you as they scheduled another client on your 1 hr time simultaneously as usual.Review from Scott B
5 stars07/21/2024
This location is great because of the staff, ****** for the office, the *** *********************, and *** **************************** are credited for the sincere care they provide. This care helped me get back to normal life which I am grateful.Review from Michael D
1 star05/16/2024
Athletico has deceptive billing practices of which I will go to court before I pay their over charging for the services they supposedly provide.Review from Francisco L
1 star02/18/2024
Athletico Billing is a nightmare this place is way over priced for the service you get. They were not upfront about the higher costs like they should have been. I asked if the insurance will cover I will have the service they told me not to worry, next appointment I ask again same answer. I did not benefit from anything I received and now I owe more than $1000 for less than month of service. Shame on businesses like this that are supposed to help people to get out of pain.Review from Dirk E
1 star08/14/2023
I don't blame Athletico Therapist I worked with. Now that's out the way my story I was in a knee injury from work I received regular therapy an aggressive therapy both was causing me pain. Nevertheless I pushed forward now its time for work conditioning my pain is still there an my use of my knee was just impossible. Time For the *** exam I honestly did everything to my best ability at the end the examiner said to me that if the doctor doesn't come up with something that my knee would get worse. That being said Why when I got the report from my *** she basically said I was making my pain up an lying. That I could do more but just wasn't an was ready to put me back to full time work duties. So a week after that I had my second opinion doctor *********** come to find out I have to have surgery because I'm one step away from needing a knee replacement an He said I'm not ok an that I'm not ready to go back to work. ATHLETICO IS NOT HONEST AN THEIR EXAMINERS WILL MAKE FALSE STATEMENTS TO BENEFIT THE INSURANCE COMPANY. O I Do blame the doctor most but Athletico let me down an humiliated me.Review from Janet C
1 star06/23/2023
Athletico Billing is a nightmare. Had services starting in December of 2021. Cigna kept denying payments since ICD coding was wrong. After multiple calls back and forth finally thought it was done and paid in full in February of 2023. No, now Im being billed another $30 copay This is crazy. In talking to Supervisor *************************** was advised that if I didnt pay the $30 bill would go to collections. Great, ruin my credit since Athletico can not get there billing in orderReview from Lora P
3 stars05/01/2023
My husband has two insurances, a primary and a secondary. I keep getting a statement in the mail for $260.48. on all the line items from 2022 there are charges, Ins ***** **** ******* Paid, Pending Ins, You Owe columns. On mostly all those columns the Ins ***** Adj is more than the charges. Leaving the balance we owe as $0 except the last three lines. the Charges are more than the Ins ***** Adj there is $0 paid paid patient and nothing in the pending Ins. Leaving us owing $260.48. I believe they need to run this through both insurances and all we may owe is a $40 copay for those 3 visits not the whole $260.48 The billing for this organization is terrible and confusing. With dual insurance we should not owe anything but a copay. He had a complete knee replacement and didn't owe a dime after that surgery. I have left my number for them to call me so we can go over this bill. The service at the ******, ** office was wonderful and I would recommend that office to anyone, but the corporate offices needs to work on their billing services a bit more. You do not get any receipts or statements after each visit which would help alleviate some of this confusion.Review from Betty L
5 stars04/18/2023
I am an RN. I was facing neck surgery but required PT first. Ive had 3 rounds of PT @ other clinics. My evaluation was done by **************** I was treated with the utmost care. She answered all my ************* was told what my co-pay would be upfront. She is so professional with the friendliest attitude too.During my visits the therapists were ******, ************** who were fantastic. The exercises gave me tons of relief. My pain overall has improved. The prescribed exercises were always followed accordingly. I am now going to the gym 3 times a week for 45 min.and I feel so much better. I cannot wait until I see the neurosurgeon again and personally I do not feel like I need surgery at this time. All of the staff is absolutely great including ******, ************************************* I highly recommend the Athletico ****** location staff. They value you as a client. This is the best PT I have ever had. Thank you all.Review from Julie B
1 star04/17/2023
This place is way over priced for the service you get. They were not upfront about the higher costs like they should have been. I did not benefit from anything I received and now I owe close to $900 for a month and a half of service. Shame on businesses like this that are supposed to help people to get out of pain.Review from Craig R
1 star02/02/2023
Athletico gave me the run around about how much I would be charged. I asked multiple times and they could never give me an answer. I then go my bill and called the store. They stated that the physical therapist entered in my profile that she went over the costs with me even though they didnt. They then hurt my back worse than when I started with them.
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