ComplaintsforiStorage
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Complaint Details
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Initial Complaint
04/09/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
04/7/24 Dispute of $29 IStorage : business Advertised of promotion to free rent first month on 5' x 20' unit Contacted on the 8th via email and 9th via phone conversation - no resolve Reference# Reservation ID: *************** Unethical business practice to deceive, fraudulent, deceptive charge. Reservation made to rent out storage for the 27th of April. Online choice of date to start. Made reservation and moreover to secure a payment required (administration fee). Processed done. Received email first of date to rent unit on the 27th of April. However, a follow up email of contract sent. It read it started on the day I requested a rent out. Disputed to the merchant via email and phone that this was not requested. Because this is important due that I have not move in. Plus, they want to charge on the 7th of May, whereas, it is to be 1st month free. Their 1st month free was 7th of April. The purchase as followed: $44/month with 1st month free with administrative fee of $29 added as start up or new client. All was asked to move the actual date of the 27th not the 7th of April. They refused. Thus, on top, Of not wanting to refund the $29. Filing this grievance with BBB and my credit card company Want the refund, apology and make note publicly. It is deceptive , greed and dishonest practicedInitial Complaint
12/21/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Company runs auctions only gives up 48hrs to clean out unit but do not let u in or answer calls until a day after winning unit which leaves u 24hrs to clean out unitInitial Complaint
11/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I'm still waiting for my $****** credit to be given back to me. I can't get any response. *** sent emails over the past month and tried to call the Istorage facility with no response. *** left multiple voicemails and never get a call back. Ive texted with little to no response. When I call the main hotline they claim I need to disregard the notices sent to me even though money was taken out. My unit was canceled as of October 1 but they continued to take money out of a credit due to **** had a credit of ****** that is due to me. I got wrongly charged a month of rent even though the unit was vacated as of October 1, 2022. multiple phone calls and emails placed to cancel with no response. Then I got a follow up invoice with a 20$ fee for no payment for October which the money had already been taken out of the credit due so obviously no late fee would be due. Please actually view the invoices and the ****** can be mailed to me at my current address ***************************** ************************************************************************* I cant get any response for repayment.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.