ComplaintsforReal Business Solutions Inc.

• Initial Complaint

  01/12/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Short version (I will provide the email for the long version)I complained to the software company because I bought the software advertised to interface with QuickBooks. The software does not interface properly with QuickBooks, therefore it is not as useful. I have received a phone call and 3 ugly almost threatening emails from the company. I want them to a)stop advertising the software as being able to interface with QuickBooks when it cannot and b)leave me alone.

  Business response

  01/23/2023

  
  
  
  In response to the Refund or Exchange complain (********) we have fully refunded the $298.00 amount paid by the customer. For the record we have offered the customer refund as soon as she sent an email expressing her dissatisfaction with the software and the customer refused to accept the refund and stated that she has used the software and not interested in a refund. It goes without saying that since the customer was refunded, we expect the customer to stop using the refunded software.
  At the bottom of the claim it states the desired Settlement Modification/discontinuance of an advertised claim. We would like to see where the advertised claim that needs to be modified on our website.
  

  Any body can make any claim the reality is that claim valid?
  

  
  www.realtaxtools.com
  
  

  Customer response

  01/23/2023

   
  Complaint: 18805486
  
  I am rejecting this response because:

  The business provided a refund after being told that a refund was not what I asked for.  Their website states that their software "integrates with QuickBooks" and it does not.  However, since they processed a refund against my express wishes, I have now had to delete the software.  I do not wish for any further communication concerning this issue nor from the business.  I have filed with the BBB and it's now part of your record.  I have also posted on two different software review sites my extremely poor experience with this business.  The threatening attitude in the email I provided to the BBB with my original complaint is enough for them to have a bad rating, the fact that their software does not do what it is advertised to do is just icing on the cake.
  

  
  
  Sincerely,
  
  ***********************************

  Business response

  01/27/2023

  Tell us why here...

  
  We are only replying again because the case shows you expect us to reply back.
  Once we received the letter from BBB with the Complaint Involves (Refund or Exchange) we immediately refunded the entire purchase back to the customer as requested in your letter.
  Since we refunded the customer, we are wondering why this case has not been closed.
  We have also requested before that customer shows where on our website www.realtaxtools.come.com we made the claim that our software interface with QuickBooks
  Since the customer has not provided anything showing that we consider this matter closed in our favor.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩