ComplaintsforFamily Dental of Palatine
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Complaint Details
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Initial Complaint
02/19/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Horrible experience. I will not be going back. I was supposed to just have a normal cleaning but the inexperienced rude dental hygienist who did the cleaning completely shredded my mouth. I now have multiple cracks in my before perfectly fine teeth. The one tooth that i had got a root canal and crown put on is now coming out. I also have multiple cuts in my mouth and tongue because she was intentionally drilling into the roof of my mouth and tongue after telling her i am not getting my wisdom teeth removed. At one point after drilling into my tongue so deep i ripped my head away and told her to stop as i was sitting there bleeding. GO TO ANY OTHER DENTIST BEFORE CONSIDERING GOING HERE!!!!! I WOULD GO TO AN OUT OF NETWORK DENTIST BEFORE EVER GOING BACK!!!!! I will be contacting the better business bureau to look into the quality of work being done and the experience of the people working here.Business response
02/19/2024
Hi ********,
I spoke to you over the phone a little while ago and was able to address this issue directly with you. I'm so sorry you had a bad experience at our office. I identified the staff member and they will no longer be temping for the office. I'm glad we spoke and agreed to schedule you for March 8th or another date if this does not work out. You've been a patient for years, this was truly a surprise. Thank you for giving me the opportunity to resolve this matter with you. Again, I sincerely apologize for any discomfort during your visit and am grateful to you for giving me the chance to speak to you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.