ComplaintsforBeyond Beauty Salon N Spa
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Complaint Details
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Initial Complaint
10/20/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have been a customer of this business for more than 5 years or more. Sept 6, 2023 I called the Spa at 2:24pm and left a message, due to the fact that I could not make an appt that was scheduled for Sept 7, 2023 at 9am. Upon checking my email Sept 11, I noticed that an appt cancellation charge was applied to my credit card. This business has never posted or made clients, or myself aware of a cancellation fee. This was an unauthorized charge that I did not agree to, nor was I made aware that any cancellations would be subject to this fee. Never in the time that I have been serviced by this business have I allowed them to make any charges to my card unless I agree. I called the business Sept 11, at 9:40am to question why I was charged this and have had no kind of response. Due to this unauthorized charge, I had to cancel the credit card. I also mentioned on the call that if this is the case I want all of my money back for other unused prepaid services that I purchased May 25, 2023 in the amount of $264. I attempted to make another call to contact the business Sept 26, 2023 at 12:22pm and to my surprise they had included in the voice message for the public the cancellation policy. Prior to this there was never any information regarding the charge. Which I feel is a questionable business practice. During this call I made it clear that I want any unused moneys refunded and I would not be coming back to patronize this business. To date I have not received a call to discuss my concerns. The amount that I am seeking is for all unused no chip manicures purchased and micro-dermabrasions with facials. *****Please note the address to the business is *************************************************************************. ******** *****I tried to change it above but was not able to edit it***** The address noted above is the previous address.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.