Customer ReviewsforFamous Dave's

Today (5/14/23), I experienced the worst service that I have ever encountered at any of your Famous Daves restaurants. I placed an online order at 5:14pm and my order was scheduled to be ready at 5:45pm. I arrived at 6pm and, upon arrival, I observed a line of people extending outside. I got in line and once I made it inside, I discovered that there were about ***** people waiting inside. There were people complaining that they had been waiting for over an hour for their online orders. One young female customer had to call the police because of the poor service she had received. I waited for almost an hour and during much of that time there was only one black female employee and occasionally a pregnant Hispanic employee helping customers. The rest of the employees that were in the immediate area just stood around and did not help. Eventually, a service manager bearing a name tag that read, Mr. ****** walked up to a register directly in front of all of ** and did not acknowledge anyone. I personally spoke to him to ask for a refund and he ignored me. He did not even look at me. Another older ************************* asked Mr. ***** for a refund and he stated in a very smug, condescending way you can wait until Im finish what Im doing is what you can do. After making such a completely unnecessary and unprofessional statement Mr. ***** walked away and did not help anyone. With the exception for a couple of people, this group of employees did not seem to have a plan to deal with issues that contributed to this problem. They never apologized for the inconvenience or addressed any complaints within the crowd. Most of the staff and especially the service manager, Mr. ****** was very dismissive, disrespectful and unprofessional. **************** behavior was very poor and unacceptable. Because of his actions I will not return to the Riverside, ** location and I will notify my friends and family to avoid this location as well.