ComplaintsforNoah's Ark Animal Sanctuary Inc
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Complaint Details
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Initial Complaint
07/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was homeless, and ********* for 17 hours due to previous roommates. I had to surrender my animals to people that I knew they have refused to give me the address to Punkin and Northwind. Noahs Ark animal sanctuary has put me on a false do not adopt list I had found out from Winnebago County animal control. That I was on the temporary do not adopt list. I had told ********* the manager from Noahs Ark animal sanctuary that this situation they had told me that I was refusing to give them the address that is incorrect and false. I do plan on taking them to civil court. What I am asking is that they remove me from the list and to give me my donation back completely. And also a complete public apology on your ******** page. And to contact me with an apology from their executive director.Initial Complaint
05/18/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On Thursday evening May 12 I adopted a dog from this rescue shelter my daughter broke out into an allergic reaction from the dog and I returned it on Monday, May 16th. I was told when the boss returned I would be contacted about a refund. I never heard back from anybody and on May 19 I called and was told that I would not be given a refund because I was told that I should wait till the next day to get the dog. Now, even if I had waited till the next day my daughters rash was trying we were trying to control and by Monday it was uncontrollable. When I return the dog they were extremely unprofessional and rude and acted as if the pet was a bother which was my major concern. That and the fact that they would not give me even a partial refund yet they full refunded the family days before us using the same adopted dog. They made an unprofessional decision to sell a dog to a family with allergies knowing that the dog caused allergies days before because it was returned for allergies.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.