ComplaintsforMartinez Auto Repair
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Complaint Details
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Initial Complaint
06/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I Got approved through the City Of ******** to get my car fixed Which is a 2020 **** fusion I work as a caregiver I take my clients back-and-forth to doctors appointments, grocery stores laundromats And etc. I got approved to get a purge canister because every time I would put gas in my car The car with staff about 8 to 10 minutes. I also got approved to get brakes and rotors done. I took my vehicle to Martinez auto shop on May 14th 2024 he called me on May 17 2024 And told me that my car was ready. He also mentioned that I needed a rear differential. I Told him that was never an issue. I went to get my car on May 17. I drove my car around the round the corner, brought it right back because he was unsafe to drive one of his mechanics put my vehicle up and he showed me where they replaced the purge canister. End it was right next to the differential it was located in the back rear of my vehicle by the tires. They kept my vehicle over the weekend to fix the problem that occurred In their shop I contacted the City Of ******** to let them know that Martinez and Auto still have my vehicle because they made a mistake and they were trying to fix it Martinez auto ****** on Monday, May 20 and told me my car was ready by then went to go pick up my vehicle. I drove it for a couple days. I caught a flat tire so I did not drive my car until June 3 when I got my paycheck because thats when I was going to get the tire fixed. I noticed it was a rattling underneath the car i went to the gas station to put gas in my vehicle in the car and my vehicle was stalling it didnt want to start I then took my vehicle to a secondary auto shop, and he told me that the purge canister had not been replaced. The original purge canister still was on there and that the driveshaft needed to be replaced. I said that never was an issue. He stated that by my car, being a newer model car, it should not be a problem with the driveshaft not my car is not drivable.Initial Complaint
01/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
July 29 I brought my car to Martinez auto shop for a repair I paid **** for a used engine 4months went passed December 5th I went to pick up my car.my car was smoking and leaking fluid I then returned my car same day in less then a hour. I was told my evap hose was the reason then was told another hose was the reason. Martinez also told me the reason the hose started leaking was because the the car was left outside a long time so hes charging me an extra 200
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.