ComplaintsforGallagher

• Initial Complaint

  11/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 9/10/2024, a ***** Ground truck was backing out of my driveway and hit my mailbox, causing a great deal of damage to the mailbox. I personally witnessed this happen. I went outside to speak with the driver, but the driver drove away. I immediately called ***** to report the damage, and I was referred to Gallagher Bassett to file a claim which I did. The communication with the Claims Resolution Manager was minimal and poor. The claim was denied as "Word vs Word", since the driver had no knowledge of the damage occurring. However, the ***** Ground truck is very large and my mailbox is small in relation. It is very possible and likely that the driver is not aware the mailbox was hit AND that it still was, in fact, hit. My "Word" and the driver's "Word" are both correct. I have called multiple supervisors, sent multiple emails, and called Gallagher Bassett with absolutely no response. I have never dealt with a company like this. The lack of response and illogical reasoning leads me to suspect this may not even be a legitimate business. There is something very suspicious with this company, and I'm not sure why ***** would partner with them. I simply would like my mailbox repaired if possible or replaced if it cannot be fixed.

  

  Business response

  11/20/2024

  Gallagher Bassett would like to thank Ms. ***** for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service. Please be advised that Gallagher Bassett is the third-party claims administrator for *****************.  Upon receipt of your inquiry, we contacted Ms. ***** by phone on November 20th and discussed the claim. Ms. ***** will obtain an estimate to repair/replace the mailbox pole, replace 2 metal mailboxes and cost to install the post and mailboxes.  Upon receipt we will attempt to resolve this claim. Should you have any further issues, please do not hesitate to contact us.
  

• Initial Complaint

  11/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was injured on the job 3 times in the spring of 2024 while working for my former employer who is covered under ************************************* by Gallagher Bassett. The first time I injured myself, I reported it to my direct supervisor as I was supposed to. It didn't get passed any further through the proper channels. Second time I was injured, same body part but a little more severe, again told my direct supervisor and was told to " take it easy and only do what you can" So I did. And again it never got reported along the correct channels. I took myself to the VA emergency room and started the treatment process, which led to an MRI, discovery of bulged discs in my lower back and a nerve displaced causing severe pain. Now I am on prescription nerve medication. Once again I reported it, did no good, so after waiting several weeks I went to HR and reported it myself. None of the required reports were done as according to law. Fast forward 5 months and the company and I parted ways. I struggled through 5 months of trying to work like that with no guidance. Out of frustration I resigned, and decided to try to navigate treatment myself to heal. I was getting nowhere with the VA so I went to the urgent care provider that the company uses. Now Gallagher Bassett enters the situation. ******* ******** is an adjuster for Gallagher Bassett. First off she called and asked for a statement about the injury which was fine. Then proceeded to interrogate me relentlessly about things that had zero to do with the injury, which was not fine. She tricked me into that part of the conversation. Then proceeded to **** me relentlessly again trying to upset me. She then informed me that in no way, shape, or form was I able to claim any lost time due to this injury that happened on the job. I have multiple restrictions that prevent me from accepting an offer of employment. As a carrier heavy equipment mechanic this has impacted everything. She won't even acknowledge me anymore.  

  

  Business response

  11/07/2024

  Gallagher Bassett would like to thank Mr. ***** for bringing this matter to our attention.  We value your feedback and opportunity to respond.  A review of the file indicates that Gallagher Bassett contacted Mr. ***** on October 16, 2024 and October 24, 2024 to discuss the facts and status of the claim.  We apologize for any issues encountered and would be happy to provide further clarification on the claim determination.  Your Gallagher Bassett Resolution Manager will reach out to you to address any additional questions you may have.  Thank you.

  Customer response

  11/08/2024

   
  Complaint: 22518673
  
  I am rejecting this response because:

  I want the public to see this. I would like to even have this in front of a jury. I am willing to go to the media and discuss this at length.  I invite Gallagher Bassett to publicly speak with me regarding this complaint. The invitation will be rejected because they know that they are protecting a company that VIOLATED THE *** 3 TIMES. BY ACTING ACCORDING TO ***, MYSELF,  THE COMPANY,  AND GALLAGHER BASSETT COULD AVOID ALL OF THIS. HOWEVER. SEEING AS HOW I REPORTED MY INJURY 3 TIMES TO MY IMMEDIATE SUPERVISOR. AND THEN STRUGGLED TO WORK FOR 5 MONTHS, 5 MONTHS! WITH DISC DAMAGE AND NERVES DISPLACED IN MY BACK WITH ZERO GUIDANCE FROM THE COMPANY. HAVING TO FIND MY OWN MEDICAL CARE  AND THEN SEPERATING OUT OF FRUSTRATION, GALLAGHER BASSETT HAS THE **** TO SAY I AM NOT ENTITLED TO ANY BENEFIT BESIDES MEDICAL. I CANT EVEN GET THEM TO MAIL ME A LETTER SO I CAN FILE A DISPUTE WITH THE *****************************. I HAVE JOB  OPPORTUNITIES I CANNOT ACCEPT DUE TO MY INJURY THAT HAPPENED AT THE COMPANY THEY ARE PROTECTING.  I INVITE GALLAGHER BASSETT TO DISCUSS THIS IN PUBLIC ANYTIME, ANYWHERE. I AM NOT GOING AWAY. YOU WILL WIND UP SPENDING SO MUCH MORE IN MEDICAL BILLS AND LITIGATION THAN JUST AGREEING WITH ME. RIDICULOUS. 

  
  Sincerely,
  
  ****** *****

  

  Business response

  11/19/2024

  Gallagher Bassett has reviewed Mr. ***** additional comments.  The branch supervisor reached out via phone to Mr. ***** on 11/18/2024 to discuss his file. During that time, they provided further details on which of his complaints are related to his workers compensation claim, and which are ones that need to be addressed by his former employer.  The supervisor advised that they could only address any issues related to his workers compensation claim, and advised some additional information on the statute.  He confirmed he was satisfied with the medical treatment he has received to date, and voiced a better understanding of where to address his concerns with his employer. 

   

   

  ******* ********-***** | Executive Assistant to **** Sinha | Gallagher Bassett 

  ****************************************************************************

  D: ************ 

  E: ********************************************************************************************************************************************************************************************************************

   

  Gallagher Bassett is committed to providing exceptional service. If you wish to share a compliment or comment about the service I have provided, please email ********************************************************************************************************************************************************************************************************************************************************

• Initial Complaint

  11/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was hurt falling on their equipment smashed between ramp due to the driver arguing with a person about where he should park in the process the ramp flap was not down and I fell in between the ramp and the ambulance had to help me out The next incident I fell on the ramp Trying to Get off the bus. Another Inccident when the driver informed the person befor leaving to Pick up passengers her brakes were not working well!! The driver hit brakes and my body went to the side of the window and I hit my arm on the window. All three of the incidents required therapy and pain and suffering !! Was awarded ****** from the resolution person and kept saying she will get back in touch with me , the case was under review procrastinate, and kept in touch with me until this year in regards the cases all of a sudden September of 2024 was the last time I heard from her stating the case will be handle by a new company and she will not handle my case!!! The amount has been out and she continues to procrastinate about checking with Mr. ***** I was upset of the back and forth until I ask questions about a higher source because the case was getting worse and she act as if oh well what ever!!! I want ***** that took so long for her to get on the phone and say she spoke to several people and waiting for a response!! I am there. Have been mislead and abuse mentally hurt physically would like my settlement desire more then what I am fighting for. No one should be hurt or mislead by a company !! I am physically and mentally hurt!! My health isnt the best and I feel devastated no one should go the agony. Please hep me, cannot believe the young lad has not release the funds . Please put yourself in my place I also would like my medical documents to be return to me. Please respond ******** ****** 114. *. ************************** Il *****

  

  Business response

  11/04/2024

  Gallagher Bassett is no longer the *** of record for ******** ************* on 6/1/2024. It is recommended that the complainant reach out to the new TPA, ******** to discuss their claim and concerns further. 

  Sedgwick: AVP Claims
  ******* *******
  ************
  **************************************************************

• Initial Complaint

  10/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My parked car was totaled by a ***** truck on June 11th. The third party company of Gallagher Bassett who is dealing with the payout has only paid part of the claim. As of October 29th, they have not paid off the lien on the car which they said they would in August. Meanwhile, we are still paying on the lien and paying interest. They also took back the provided rental car on August 13th and we have been without a vehicle since. We have been given five people to contact and none of them are returning calls or emails that we are leaving daily. The last person that we talked to who was supposed to be in charge of our case has not returned anything in two weeks now.

  

  Business response

  11/05/2024

  Gallagher Bassett would like to thank Ms. *************** bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service. Please be advised that Gallagher Bassett is the third-party claims administrator for *****************.  Upon receipt of the inquiry, Assistant Branch Manager, Mr. ****** called and left a voice message with Ms. ****** on November 4, 2024, not only to further discuss the total loss process, but ensure proper settlement payment was made.  Mr. ***** was able to connect with Ms. ****** via email.   At this point, we are awaiting additional documentation from Ms. ****** lien holder, in order for us to issue the remaining balance of her total loss settlement.  We are confident at this point that we have resolved Ms. ****** concern.  Should you have any further issues, please do not hesitate to contact us. 

• Initial Complaint

  10/29/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My car was parked out front of a friends home Aug ******* and a ***** delivery truck hit my car while it was parked and I was in the house and ended up totaling my vehicle. Police was called to the scene along with ***** employee manager and co- worker. Information was transferred and I contacted their insurance company aswell as mine.A claim was put in and they declared my car was a loss /totaled. Gallagher Bassett notified me that they will pay out my car for $14,300 . My car at that time was in excellent condition and 118k miles .They sated they researched cars with in radius like mine to see what the going price was . Evidently, they didt see the cars I emailed to them that was ****** for $15,999 . I went back and fourth with them trying to get them to see that the cars like mine were ****** for more that what was given to me.On top of that they gave me a rental for a couple of days and had to return it as we was going back and fourth. I then had to rent a car with money I didt have , look for a car and stress because intrest rates changed since I had bought my car they totaled and dont have no money to put down for a down payment.I find it highly upsetting that I was put in this situation and was only given what they thought my car was worth and leaving me more in debt because of it.they shorted me $16222for what my car was worth and my expenses for rental was $400 total $2022 is what Im asking

  

  Business response

  11/05/2024

  Gallagher Bassett would like to thank Ms. *************** bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service. Please be advised that Gallagher Bassett is the third-party claims administrator for *****************.  We called Ms. ****** on November 1, 2024 and November 4, 2024, leaving messages and have not received a response at this time. We will discuss the total loss process and review further details on our contracted Appraisers market evaluation of her vehicle.  We also wished to further review Ms. ******* concerns over having to incur out of pocket expenses for her rental vehicle in an attempt to resolve any outstanding issues. We are confident the more thorough explanation of the market evaluation and additional rental compensation should resolve her concerns.  Should you have any further issues, please do not hesitate to contact us. 

  Customer response

  11/11/2024

  Complaint: 22487098
  
  I am rejecting this response because: The company stated there was nothing else that could be done and could probably send an extra $200 because I should have gotten a rental car right after they totaled it prior to them giving me access to one a week later. They do not feel as though my car value was worth what I indicated even though I provided pictures and dealership with the same car with in the same radius that was selling for 2k more than what they offered me . Therefore, Im highly unsatisfied and hope no one else will have to go through the mess I had to dealing with Gallagher Bassett . 
  
  Part of my problem with all of this is not only did they see I should had gotten the rental car as soon as my car was totaled but, waited until now to acknowledge it with my claim. And they still wouldnt offer me the $400 I spent to have a rental car in the mist of going back in fourth with them. Im very dissatisfied.  
  
  Sincerely,
  
  ******* Turner  

  

  Business response

  11/13/2024

  Gallagher Bassett would like to thank Ms. *************** following up on this matter.  As we previously indicated, we view feedback as an opportunity to review our claim handling, to ensure that we extended fair settlements based on all relevant facts.  In reviewing the file further, we did not have record of the comparable vehicle Ms. ****** outlined in her follow up complaint. Assistant Branch Manager, Mr. ****** contacted Ms. ****** and obtained a copy of the comparable vehicle she found.  Upon our review, we agreed the comparable vehicle she presented added value to her total loss.  We extended the updated total loss settlement to **************************** has since agreed to the offer and appreciated our further review.  Should you have any further issues, please do not hesitate to contact us. 

• Initial Complaint

  10/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Dear Better Business Bureau,I am writing to formally file a complaint against Gallagher Bassett regarding a series of issues I encountered related to my vehicle key fob. In January 2024, the company broke my key fob while servicing my vehicle. Initially, they denied any responsibility, but later they provided a replacement key fob that was incorrect and did not work for my vehicle. This led to significant delays and a lack of proper resolution.Despite my multiple attempts to communicate the ongoing issues, including informing them about the incorrect key fob, the response was insufficient and took several months. During this time, I was unable to start my car, which caused me to miss work and incur additional expenses by renting a vehicle to maintain my daily responsibilities.While they have offered to cover the cost of the key fob replacement, they have refused to reimburse me for the rental car expenses or acknowledge the inconvenience caused by their delays and errors.I believe this situation reflects a lack of accountability and customer service from ********* Department.I kindly request that the Better Business Bureau investigate this matter to ensure that other consumers do not face similar issues in the future.Thank you for your attention to this matter. I look forward to your response.Sincerely, ****** *******

  

  Business response

  10/28/2024

  Gallagher Bassett would like to thank Ms. ******* for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service. Gallagher Bassett recently communicated with Ms. ******* regarding her request for rental reimbursement. A second payment will be issued for the rental invoice in the amount of $213.99.

• Initial Complaint

  10/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 10/14/2024, my vehicle was in an accident caused by a driver covered by Gallagher Bassett. I contacted Gallagher Bassett on 10/14/2024 to file a claim. I was contacted by a claims adjuster (**** ******) on 10/17/2024, who told me they needed to verify their driver's employment status, and that she would get back to me. I did not hear back from her, so I tried contacting her for several days. I have left her voice messages, sent emails, even called ******** Bassett to see if there was another adjuster or supervisor I could speak to. They said they would have someone contact me, but I have not heard back from anyone. My family has been without a vehicle for nearly 10 days now, and I cannot even get Gallagher Bassett to give me any information on my claim. The police report indicates their driver was at fault, and my car is damaged beyond repair. The storage facility the car was towed to is contacting me for payment, and I don't know what to tell them. This situation has been a huge inconvenience for me and my family, and I would like to get it sorted out as soon as possible, but Gallagher Bassett ignores my calls and doesn't sense of urgency in this matter. I am losing my patience and am now considering seeking legal action.

  

  Business response

  10/28/2024

  Gallagher Bassett would like to thank Mr. ********* for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service.  Gallagher Bassett acknowledges Mr. ********** concerns and we have finalized our liability investigation.  Our Resolution Manager has communicated with Mr. ********* on October 28, 2024 and we are actively working to bring his claim to resolution.  

• Initial Complaint

  10/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car wheel was damaged by ****** tire center in ******, ** to the tune of $1100. ****** handed over my claim to Gallagher Bassett and an agent named ***** called me. She didn't have all the details of the claim. She said she would call the tire center and get back to me. I tried calling her several times and finally got her on the phone. She denied my claim stating that because "I had my own hands on the car" they were only offering $125 for one broken lug. Of course I had my own hands on my car. I often do maintenance on my own car, but can prove the last one touching my wheels was ******. My records are meticulous. I discovered the overtorqued/cross threaded lug nut and a mechanic verified that one plus two more. The repairs were extensive and I also missed work and had to get a rental car. I had more information to provide but Gallagher Bassett had already made the decision to deny my claim. I am owed $1094.82 for the vehicle repair and reimbursement for one day of rental car.Also, when I called the main number after failing to reach the agent, the person was very rude.

  

  Business response

  10/22/2024

  Gallagher Bassett would like to thank Ms. ***** for bringing this matter to our attention. We view feedback as an opportunity for us to improve our overall service. It is the expectation of our Resolution Managers to provide a timely and detailed response to received inquiries. It appears that our initial response caused disagreement. On October 22, 2024, Gallagher Bassetts Supervisor *********** contacted Ms. ***** to further explain our position and to bring her claim to an amicable resolution. 

  Customer response

  10/24/2024

   
  Complaint: 22438143
  
  I am rejecting this response because:
   
  Mr.  ******** allowed me the explain the damage by ****** tire center for the third time now.  I was offered $125 again for a bill that is nearly $1100.  Offering me much less than what I am out of pocket and basically calling me a liar does not resolve my claim.  See you in court.

  Sincerely,
  
  ******** *****

• Initial Complaint

  10/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am writing to formally lodge a complaint against Gallagher Student Health regarding unauthorized charges for dental ************ son was charged $329 for an annual dental plan through Gallagher, even though he already has family dental insurance and did not sign up for or authorize enrollment in this plan.Gallagher claims that enrollment can only occur by logging into his personal school account and enrolling and that this occurred in June of this year. However, neither he nor I accessed his account to sign up for this insurance. This raises serious concerns about potential glitches or security issues on their website, as someone managed to enroll in a plan without our knowledge or consent.Furthermore, Gallagher stated that an email confirming enrollment was sent, but we never received any such communication. We only became aware of this enrollment on October 15, 2024 (when asked to pay for it), and upon requesting the cancellation of the plan, I was informed it was too late to do so, leaving us to bear the cost for a plan we do not need, and did not sign up ****** appears Gallagher has implemented practices that allow them to charge students for plans without proper authorization. Therefore, I would like a full refund. Furthermore, I believe they need to revise their enrollment procedures to prevent such issues in the future. Having safeguards in place such as requiring an additional manual confirmation from students before enrollment, or requiring parental consent for enrollment would ensure that this does not happen again.I hope the BBB can address this matter to protect other individuals from similar experiences.Thank you for your attention to this issue.

  

  Business response

  10/22/2024

  ******************** has contracted with Gallagher Student Health (GSH) to manage enrollment and waiver submissions for their student health plan, dental plan, and vision plan, which are offered to eligible students. Enrollment in the voluntary Dental plan is facilitated via an online enrollment form posted on *********************************. To enroll students must complete the form and submit their request. Since enrollment in the dental plan is voluntary, students who do not submit an enrollment request are not enrolled.

  
  ******* ******** is a student at **** and he is eligible for the dental plan. Per the screen captures below our records show that on June 17th at 2:22PM ******* logged into his online account on *********************************. At 2:24 the enrollment request was submitted. ******* was also sent separate email confirmations of his enrollment submission and subsequent approval of his request. We have confirmed that the email address the notifications were sent to is *************** email address. Our system has no record of anyone else logging in within that timeframe other than *******.

  Although we have confirmed the enrollment request was submitted using ********* login credentials we have terminated the dental coverage. I have reached out to *** *****, who has filed this complaint, and informed her of this decision.

  Customer response

  10/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  10/12/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company conducts business in a way that's designed to exploit claimants. They pretend that they haven't received supporting documents despite a clear paper/attachment trail, and are non-responsive to follow up inquiries, effectively "ghosting" claimants for months and years at a time until the statute of limitations runs on their claims. Filing a complaint with the ********************* as well.

  

  Business response

  10/15/2024

  Thank you for bringing this matter to our attention. We truly value your feedback. We are sorry for any inconvenience you may have experienced regarding your Whole Foods claim. Weve reviewed your claim file and would like to discuss this matter further with you in the hopes of reaching an amicable resolution. A claims supervisor has been in communication with you as of October 14, 2024 and is working to set up a time to further discuss your concerns in greater detail. Thank you in advance and we looking forward to speaking with you further. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩