ComplaintsforApolloLift LLC
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Complaint Details
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Initial Complaint
08/22/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I purchased a new electric pallet **** from Apollo Lift in January 2022.In summer 2022, the unit failed, and I had to troubleshoot and repair the unit - while the unit was still under warranty.Then the same issue happened again in February 2023. We were able to troubleshoot and "fix" the issue again.Then in early August of this year, the issue resurfaced again, and where now it seems the motor is broken. Company is telling me I have to buy a new motor, while I told them the issue started while the unit was still under warranty. They insist I have to buy a new motor.I have sent the same info (with screenshots of my emails) to the Attorney General of ********.Initial Complaint
04/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The company sold us a fixed leg stacker telling us it works for European pallets. Not only was the online description wrong with regards to the distance between the fixed legs (which dictates everything) but there was no way this product could be used for any pallets we could find. After a lot of back and forth with the company where they tried reassuring us that others have used this product successfully and that it is our pallets (which are standard pallets which we proved with pictures with tape measures) that are the issue, they supplied an option of paying more for a different stacker. They were not helpful in resolving and would not admit their wrong doing asking we pay extra to return and get a different model. A hundred emails in the only thing they could provide was a slight discount and that we wouldn't need to pay for shipping. Stuck with no choice but to spending **** for a different model that could potentially work we ended up finding a cheaper alternative. We chose instead to spend 400 on a welder to come and modify the stacker to work as expected.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.