ComplaintsforUltimate Choice, Inc

• Initial Complaint

  01/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I made a purchase from Ultimate Choice through the portal where they sell Steam keys called "Eneba" on January 8, 2023.I paid 56 euros through Paypal for a card with credit equivalent to 50 dollars.At the time of redeeming it, it was listed as "used", when I contacted Steam they informed me that I must contact the seller, who has no way of being contacted.I contact Eneba who inform me that the seller says that the key was charged after my purchase, and therefore the claim is invalid.However, I have not collected any keys, I have screenshots of my movements in the Steam account and the store has not shown me any proof that the key was not given to another person.Nobody returns my money, which for me was a sacrificed expense.

  Business response

  01/21/2024

  Hello - This is not a customer of **********************, for the following reasons:

  1.  We only sell products in the US and we do not accept Euro's for payment.

  2.  We do not accept PayPal for Payment.

  3.  We have never heard of "Eneba."

  4.  We searched our customer records and can not find any customer with the name included in the complaint.

  Unfortunately we are unable to assist any further as we have no business relationship with the complainant.  

• Initial Complaint

  02/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Yes, the attached gift ***expired gift card was presented to us for my wife's years of service, however after presenting it to our vendor of choice, it was un-useable due to the fact that it was expired!!! My wife had attempted to use this card to get her "expensive" hair done, but was utterly embarrassed at the time of check out, because of the amount of purchase etc.

  Business response

  02/27/2023

  This is the 2nd complaint we have received regarding this issue.  We corresponded with the customer today who confirmed both on 12/8/22 and 2/27/23 that they consider the issue resolved.  Please close this complaint due to the duplicate nature and the fact the customer stated it was opened in error.  Please see attached.  

  Customer response

  02/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have further discussed all concerned with my spouse.  While we believe ** is neutral to the concern, and they weren't the ones inconvenienced or the ones embarrassed by these circumstances, we oblige to the political appearance of this situation.  However, hopefully my spouse won't receive expired gift-cards as part of appreciation of her efforts in the future while standing in front of a vendor trying to make payment for check-out purposes?!?!
  
  Sincerely,
  
  The *********

• Initial Complaint

  01/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received , as a gift, an Award of Choice gift card value of $75. I followed the instructions for redemption. and my address is correct. The gift cards never arrived, has now exceeded 30 days and is assumed loss. I reached out to the company via email s as per their recommendation. and was told the cards are not replaceable unless returned to them as list mail ( they indicate I agreed to this upon my redemption). Now that they point this disclosure out to me after the fact.the notice is very small print hidden in the website one must know to search for when redeeming. Furthermore, they do not offer any other type of shipping except first class ***** which itself is shaky on delivery nowadays. Offering an extra fee for tracking, faster delivery or other method could be helpful or more reliable for customers to receive their gift cards. As a customer, you have zero recourse, assume all liability of loss and and no option to track your redemption.they do not care. If your a customer (purchasing or redeeming) with Award of Choice, be aware this is a unilateral sale whereas you assume all loss liability.. Although this is only $75, the disclosure is meant for ALL transaction regardless of value. I requested a log or written procedures to ensure said cards were actually placed in an envelope ( theft prevention) and proof of mailing from the facility. They never disclosed the procedures or proof and only stated I redeemed on December 18, 2022 and assured me the cards were sent. on December 20, 2022.. but there is no proof of this. Their disclosure for redemption does not relieve them of honoring my request of proof to either resolve the issue or exhaust all my options to recoup the loss.I have emails of communications and will supply them upon request..

  Business response

  01/22/2023

  **************** has contacted Ultimate Choice, Inc. multiple times regarding his redemption.  His assertion that our Terms and Conditions are hidden and in very small print are false.  In our Terms and Conditions, we have a section dedicated to shipping related issues.  Contrary to Mr. ******* statement that the information is hidden and in very small print the heading for this section is in a bold and capitalized font: SHIPPING: NOTIFICATION OF LOST SHIPMENTS.  In order for **************** to submit his redemption, he was required to agree to our Terms and Conditions which state the following:  You bear the ultimate risk of a third party store branded gift card being lost or stolen in the mail.  It is UCIs policy to not replace third party store branded gift cards that are lost or stolen in the mail.  If your order is returned to UCI for any reason, by the *************** UCI will contact you for reshipping instructions.  While we certainly sympathize that the **** has lost Mr. ******* shipment, our Terms were agreed to by him prior to submitting his redemption.  In addition to reading and agreeing to our Terms and Conditions during the checkout process, they are also available via this link:  ***************************************************************

  Our FAQ (**************************************************) also addresses the issue of tracking orders:

  Can I track my order's status?
  Because gift cards are shipped first class through the ****, there is no tracking included. This helps our program to remain fee-free.

  
  **************** has requested copies of our polices and procedures, which we can not provide, as they are confidential.  No business is going to share internal and confidential procedures.  We do use multiple employees with multiple checks and balances in place to ensure our orders are processed correctly. 
  
  As we have previously indicated, if his order is returned to our office by the ****, we will contact **************** for mailing instructions. 

• Initial Complaint

  12/02/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Yes, on or about November, my employer had sent be the attached gift card facilitated by Ultimate Choice, Inc. d/b/a Award of Choice, wherein you select which vendor(s) you desire. Upon receipt of the preferred gift cards, as it turns out they were expired from 2019, and couldn't be used. Thus, we were embarrassed at the establish-ment (hair color) to offset the costs and had to use our own funds. We believe that Ultimate Choice has agreed to replace these cards, but still hasn't happened to date, and we're still without direct funds. Thus, we request replacement cards for this snafu and an extra card for the inconvenience and mistake for sending us EXPIRED cards. This caused a huge inconvenience and negated the purpose for which they were intended as reward for hard work.

  Business response

  12/07/2022

  The complaint was filed on 12/2/22, however per the attached email, we offered to replace the bad Regis ***** with another brand on 11/22/22.
  We have attempted to provide a resolution for the issue by offering a replacement the same day we were made aware of the issue.  To date, we have not heard back from the customer regarding a which card they would like to select as a replacement. 
  
  We stand by our offer to replace your *****, but we need to hear from the customer regarding their selection.  You can view the options via this website:
  
  https://www.awardofchoice.com/gift-card-search/

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩