ComplaintsforWoodington Management LLC

• Initial Complaint

  10/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My husband and I rented from Woodington Management from 2021 to 2023. We surrendered our keys to the apartment and moved out on July 28th, 2023. We were told upon moving out that the management office had 45 days to return our deposit to us. In August we recieved a statement telling us the different fees coming out of our deposit for cleaning services and trash removal. It said that we were to receive appromately $400 of our original $1200 deposit, which was fine. It has now been almost 3 months since we moved out and we have not received our deposit from Woodington. We paid our last month's rent in advance and left in good standing with the management office, so we cannot fathom why our money has not been returned to us.

  Business response

  11/08/2023

  The complaint states that the tenant vacated the apartment on July 28th and that they received notification of the charges from the move out of the apartment in August.  Management mailed the itemized security deposit form out August 8, 2023, well within the 45 days.  The itemized form states the security deposit paid of $400.00 and the pet deposit paid of $400.00 plus an overpayment of rent in the amount of $266.00.  The itemized list shows all the fees, cleaning, painting, blinds replaced, carpet replacement, removal of items left in the unit, etc. The total of the charges was $1,404.08 and after the deposits and rent overpayment the account has a balance due of $338.08, not a refund of that amount.   Management can provide additional information such as the itemized form sent, the original payments of the deposits and photos of the apartment at the move out inspection.  Thank you.   

• Initial Complaint

  01/10/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am paying $560 a month to live in a Woodington Management property. My first issue was the day I moved in there was a hole in the bathroom ceiling with water dripping through it. The hole had formed from water continuously dripping. The issue was not resolved for over 2 months until *********** ********* ************************************ forced them to fix it or face fines. Moving on to the current issue, on 12/21/2021 I noticed wet carpet in the corner of my bedroom and leading into my storage closet. After moving the clothing I had stored in there, the clothing and floor were covered in fungus and the carpet was completely soaked. I called Woodington Management and maintenance, and they told me they would resolve the problem. Given so, I left for my father's house to stay there while the carpet got cleaned and the leak got fixed. I returned to my apartment on 1/2/2022, and the fungus was still under the carpet and the carpet was still wet. Maintenance suggested it was the broken gutter causing the leak, and upon my return, the gutter was still broken. Thus, the water and fungus had been left in the carpet for approximately 12 days. I called maintenance again, and they had a cleaning service come and clean the issue, still failing to fix the gutter and diagnose the source of the leak. Then again, on 1/9/2022 the bedroom flooded as a result of mild rain. I called maintenance and was told "I'm out getting cigarettes, I don't know what you want me to do about it". So maintenance never came. However, the private cleaners came and cleaned up the flood again. Still, the gutter is broken and the source of the leak or broken seal has not been identified. I would like to pursue a refund of two months rent ($1,120) for the two months that the apartment has been flooding or a prorated rent settlement. This has resulted in damaged clothing and electronics, as well as frequent disturbance of people entering my apartment, and unlivable bedroom conditions.

  Business response

  02/09/2022

  We had an inspection yesterday with the ******************* HAND department regarding the issue and they signed off that the repairs were made.

  Customer response

  02/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

  Woodington Managements response states that I was not satisfied with the response I received from after hours maintenance when calling about the flood on 1/8/22. When I reported the issue to maintenance he told me I am out getting cigarettes, what do you want me to do about it?. Woodington Management justifies this response by saying that the on-call person knew there was nothing he could do. This communication and justification feels unprofessional.

  I am also not satisfied with the response to my complaint about the wrong gutter being fixed. I sent Woodington Management a formal notice to repair on 1/10/22. On 1/11/22 Woodington Management received an email from ******************** and Exteriors claiming that the gutter was fixed. The wrong gutter was fixed, but Woodington Management did not verify this. Despite being under the impression that the correct gutter was fixed, nobody from Woodington Management contacted me. On 1/12/21 *********** ************************************ (HAND) had maintenance show him the broken gutter. HAND also came into my apartment to inspect the carpet and dried fungus. HAND sent Woodington Management a notice that violations to the Residential Rental Unit and Lodging Establishment Inspection Program were found. Moving forward, the property manager called on 1/14/22 and asked if she could come into my apartment and look at the carpet herself since she had not seen the carpet or broken gutter yet. I told her she could come on Monday 1/17/22. When she was in my apartment on 1/17, she claimed that the gutter had been fixed. This was the first time anyone notified me of the attempt to fix it. I told her it was not fixed and had photos of the gutter still broken on 1/3/22, 1/9/22, 1/10/22, 1/11/22, and 1/17/22. She said she was unable to look at it because there was snow and she wasnt wearing her boots. 
  

  After the property manager left I called Woodington Management and asked if I could have some information on what contractor was sent and who was responsible for verifying the correct gutter was fixed. I was told they cant give me this information and I would have to wait for the property manager to get back to me. I then received an email from a leasing agent stating that the issue was in fact fixed on 1/11/2022. Woodington Management now tripled down on their assertion that the gutter had been fixed the day before HAND inspected the issue and deemed it broken. Meanwhile the property manager, responsible for oversight of maintenance, had not once gone to check if the gutter was repaired or requested a photo of the repaired gutter. Woodington Management claims apparently the gutter repairman got their wires crossed and made an error. I entered a lease agreement with Woodington Management and not the contractor. Woodington Management is accountable for fixing the issue and communicating if the work is not done properly. If the contractors messed up, I should have been notified by Woodington Management, but they were unaware it happened because they did not oversee the process or verify it was done correctly.

  The gutter was repaired on 1/27/2022. The carpet was finished being replaced on 2/1/2022. I do not request any compensation in rent and I do not want to terminate my lease early. 
  However, I feel it is a responsibility of Woodington Management to communicate clearly with me as a tenant and facilitate an efficient resolution of maintenance issues without the constant oversight of the *******. I do not feel that Woodington Managements response to my initial complaint addressed their failure to attempt to fix the gutter between 1/21/2021 and 2/1/2022. Additionally, I do not feel the response to my complaint addresses Woodington Management's failure to ensure the correct gutter was fixed and failure to communicate with me when it was not.

  Regards,
  
  ***************************

  
  

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