ComplaintsforABC Bakers
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Complaint Details
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Initial Complaint
07/04/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On January 19, 2023, an order was placed online for 3 cases of Girl Scout cookies. The order # is ******, direct ship number is ******* and the order total was $202.47. Delivery time for the order was expected to be a few weeks. During the first week of February, I received a call from *** for ***** who wanted to confirm the address because the driver indicated it could not be delivered. I confirmed that the address, as listed, was indeed correct. I also indicated it was a place of business and not a personal residence. The *** indicated the package would be delivered the next day. The next day, I checked in with the business office regarding the delivery and was told, no delivery person attempted any deliveries. I immediately contacted ***** regarding the delivery and to give my work address as an alternative address. I was told by ***** that only the sender could make updates to the delivery. I then contacted ABC Bakers to make the request. ABC Bakers responded with a tracking number. Ultimately, my package was returned to ABC Bakers. As of 7/4/23, ABC Bakers has not initiated any contact to say the package was returned or anything. They have the product and the payment. This is completely unethical! At this point, I am requesting a full refund. There is nothing I can do with three cases of cookies now. Thank you for your assistance.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.