ComplaintsforCarmel Financial Corporation, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a water softener, and have since had financial issues, I have attempted several times to make a payment arraignment with not hearing back and then the day a hurricane is hitting ******* I get a letter from Sunrise ****** about putting a lien on my house after not hearing from them for 6 months, this is in poor taste and wrong to do that during a natural disaster. I would be happy to make arraignment but would like the company to contact me.Business response
10/05/2022
please see attached responseInitial Complaint
04/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
To Whom it May ************ letter is a formal complaint that you are reporting inaccurate and incomplete credit information.15 USC 1681e(b) Compliance and procedures.(*********** OF REPORT Whenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates. Otherwise, anyone paying for your reporting services could fax, mail, or email in a fraudulent account.I demand to see verifiable proof (i.e.: an original consumer contract with my signature on it) that you have on file for the account listed below. Or a Certification from the creditor that certified the accuracy and completeness of information /account. Your failure to positively verify these accounts has hurt my ability to obtain credit. Under The **** unverifiable accounts must be DELETED and if you are unable to provide me a copy of verifiable proof, you must DELETE the account listed below.Business response
05/09/2022
Please see attached letter and copy of contract, thank you
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.