Customer ReviewsforSeven Corners, Inc.

Total waste of money! My flight was canceled due to weather and no other flights with my airline were flying to my destinatinon for the rest of the day. I took the time to call a representative with Seven Corners and ask since I would be delayed for roughly 18 hours with my current airline company if my insurance would cover a ticket with another airline(much higher price) to get home sooner. The person I spoke to had broken English so we were having issues communicating. I asked her if my situation would be covered and she kept saying she couldn't guarantee anything, that I would have to file a claim once my trip was completed. Of course my claim was denied because I ended up getting home and not being delayed 6 hours. I called a representative to ask more questions and this time got someone who spoke clear English and she explained the reason they were not covering it. I asked why didn't the person I originally spoke to didn't tell me this and she said they should have advised me that it would not cover my situation. So, because someone with SC didn't know their own policies, it cost me. Clearly if I had known this, I could have got reimbursed for travel to a hotel and back, meals, and flown out the next day with my original airline.

Thank you for leaving your review and we understand you are unhappy with the claim determination. We are currently reviewing the contacts on file and will reach out to you if anything additional is needed.

I bought this insurance to cover an almost $4,000 flight about 8 months before traveling and I am so happy I did because I became really sick a couple days before I had to leave. I am so incredibly grateful insurance companies like this exist and are honest. The customer service I received was fantastic and the process to file the claim, although a lot of documents are needed for obvious reasons, was straightforward. Thank you so much for all you do! Would highly recommend, especially if it is an expensive trip. Will purchase again!

Thank you for leaving your review. We are sorry that you had to cancel your trip but are happy we could help, we hope that you are feeling better!

My travel companion and I both got sick with the flu on our cruise. We had onboard medical expenses of $350 and $411 between us. We filed a claim with 7 Corners. The claims submission process is not easy. They ask for things like credit card statement showing you paid for cruise. Then we waited 6 weeks and heard nothing. I called and they said they needed proof we paid for the medical services (we had already provided the detailed medical bill and they did not specify wanting proof of payment of the medical charges at the onset). Obviously, any company that deals with cruises as 7 Corners does, knows that no cruise line is going to let a passenger off the ship without paying their entire bill (for booze, t-shirts, medical services, etc). After many hoops, we got a final stateroom bill from Princess and submitted it to 7C. After providing my stateroom charges, they informed me they would pay $151 of my over $300 claim and $366 of my partner's. They came to this figure as it was the "balance" of our stateroom bills when we got off the ship. This includes all charges and credits (we had several hundred dollars of credits after a port-of-call was canceled at which I had paid for an activity, I canceled a specialty dinner that was pre-paid, and had a $100 credit as part of the booking promotion). So, Seven Corners paid us only the balance of what I owed Princess ******* in total for all expenses minus credits we incurred on our cruise, not the actual out-of-pocket costs we incurred for a covered claim from having visited the cruise medical center. I am filing a complaint with my state insurance commissioner and speaking to a lawyer. This company is a total scammer. They don't know who they are effing with!

Hello. We understand that you are unhappy with the claim process. Our records show that we spoke with you on February 26th and additional payment was made on the claims incurred. If you are still unhappy with the payment amount, please contact us for assistance with the claims.

I used this company for travel insurance and had multiple flight delays causing me to completely miss the second leg of my trip. I had specifically purchased their insurance to cover in case there were any issues and didn't find out until after that they were going to refuse to cover any of it.

We understand you are unhappy with the claim determination. A detailed letter was sent to you advising of the plan language that excluded your claimed items. If you have questions in regards to the determination, please reach out to our *************************** to go over the benefits provided.

They take 30 days to respond to your inquiry, passing months of inactivity until you're exhausted, and they deny you with a long fine print that you'd need an attorney to read. I would've saved more time and money if I hadn't hired them int he first place. My last time I'm using them.

Hello. We understand you are unhappy with the claim determination and the time taken to process. In review of the file, we do see that additional information was requested for review, which caused a delay int he outcome of your claim. If you disagree with the claim determination, do you have the option to appeal that decision.

DO NOT buy insurance through this company. I had been traveling solo through ************** for two months and had signed up for a group tour going through three additional countries to close out my trip. Right before my tour was set to begin, I took a couple bad steps and injured my knee which I'd had surgery on two years prior. It flared up so bad I couldn't walk and was heavily limping in pain for three days. I was in **************** alone and the only medical option on the weekend was the *** which would have been more expensive and wouldn't have helped because they would've had to run an MRI to see what was truly wrong with it. I knew at that point the only thing I could do was go home and see my surgeon, but my tour was supposed to start the next day. I knew there was no way I could complete a two week adventure tour in that state - we'd have to be constantly moving and traveling every single day. I made the decision to fly home and get the medical help I needed, which consisted of a lot of rest and additional physical therapy. My surgeon said I absolutely made the right call. However, after submitting a medical interruption claim and waiting over a month, Seven Corners denied my claim since I hadn't seen a medical professional before I flew home. Was I supposed to pay for additional nights in a hotel in a huge city as a woman all by herself just to see a doctor who would probably tell me "oh looks like you're in tremendous pain and can't walk, you should probably go home and not do a two week adventure tour." They expect you to follow every single one of their guidelines otherwise you get 0. There's no grey area with this company. 99% of the time life isn't going to work out so simply like that when you're traveling. I lost a lot of money on the tour and will not be using them again. Save your money and buy travel insurance elsewhere.

Hello. We understand you are unhappy with the claim determination; however we must process claims per the terms and conditions of the plan. Upon the processing of your claim, a detailed letter was sent which provided the policy language pertinent to our determination.

I travel a lot and this was by far the worst insurance-related experience I have ever had. Mid-trip, we had to fly home to handle a serious health issue with our daughter. I submitted all the paperwork and the only time I heard back from them was the result of me reaching out to them. On the average, I only heard from them every two months. When I did, they inundated me with paperwork, which I submitted everything they asked but it was never "correct" and they constantly asked for more forms to be filled out. It took a year for them to deny the claim. I appealed and they still denied the claim, even though the policy I paid for should have been honored.

We understand you are unhappy with the claim, appeal, and ********** of ********* determination. We have responded to both the ********** of ********* and the insured directly with the outline of our claim determination and pertinent plan language used in making our claim determination.

This company has the worst customer service. I just filed a small claim over some lost luggage. I can't imagine being left in a foreign country. I would really be on my own. Skip this place and find another ( any other) insurance company!

Hello. We see that your claim has previously been received and approved. Payment was made on the claim on December 13, 2023. If you have not received your payment, please contact our *************************** so that we can reissue your check.

The worst costumer service. I bought a traveling insurance for my Europe trip. They have been asking me to provide 500 papers for the past year. After submitting everything completing all the necessary documents I received a denial letter. They do not want to pay for my lost luggages. Worst costumer service. I had ten thousand dollars worth of clothes, shoes, gifts in my bags.

Hello. We understand that you are unhappy with the items needed to complete with processing the claims on file. We must process the claim per the terms of the plan. In order to do that, we must have all pertinent documentation to review your loss. Once all information is received, we will complete with processing the claims on file.

So far I am unimpressed with this company, I purchased my travel protection plan on July 2, 2023 (1TPC23-AOS-107614) I filed a claim on August 16, 2023 and to this point, I've been asked to re-submit documents that I'd already submitted, my case has been closed and reopened. It seemingly sitting idle. They classified my claim as "medium priority" I take it to mean unimportant. I will likely not select this company for any future travel protection.

Hello. Thank you for leaving your review. All claims are processed in the order in which they are received, no priority if taken into consideration in order of which claims are processed. In review of your file, there were documents not received on August 16, 2023 that were requested and received on 9/12/2023 that were required for our review. Process time is typically 30 days from the date all necessary information is received. Once reviewed, we will reach out to you directly with the outcome of the claim.