ComplaintsforCourtyard Square Apartments
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Complaint Details
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Initial Complaint
02/02/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
The building I live in which is managed by *** ********** has what sounds like quite a few squirrels. I was informed by a previous tenant that she personally saw squirrels entering underneath the roof line. I started calling the apartment office several months ago about it and most recently this passed Wednesday. I informed that I had been calling them about the same issue and left a message the previous week, as the squirrels sounded as though they were going to call through the drop tile ceiling of my bathroom. Wednesday I was told someone would have it taken care of by the end of that week, but just heard them again this morning. I've also spoken to another person in my building and they also hear the squirrels through their vents. I've personally been calling the rental office since around October for them to resolve the issue. The office told that someone had been here and closed off their entry points, but that doesn't seem to be the case. I just heard them again today. I'm wasn't sure who else I can report this to. I can actually hear them when they enter the building and run through the wall. When I spoke to the rental office last Wednesday, the office personnel I spoke to made the comment that she had been getting other calls about the squirrels in the building. She seemed to be under the impression that we just all of a sudden just started calling about the issue. She said she didn't understand why we all just started calling. That call was the first time I had spoken to her about this, but have spoken to others in the office more than once about it myself. Please advise who I may be about to reach out to or what other measures I can take. I'm literally losing sleep because of the squirrels and they have become a distraction while I'm working. Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.