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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
They accused me of leaving a foul message that accurately described the lack of service that ended up with for the 5th time a tree limb in my yard that an inconsiderate neighbor ****** ******** ********** an so called city arborist ***** ********* refuse to acknowledge tree is sick an unhealthy an treat to my property. ***** himself came out an said he did not want to " mutilate" tree. I fell in my yard as I have said it would for last 15 yrs as tree was improperly trimmed many yrs ago. No one listened to me. I was right an a victom who had to pay for the 5th time again to remove tree
Business response
06/07/2023
The tree in question is the neighbor's sixty foot Maple tree with a trunk that is six feet away from the edge of customer's property. We cut it back as much as we felt comfortable - on customer's side only. We did not want to cause damage to the health of the tree and we had to be mindful of each neighbor's legal rights. When a tree is that size, if the wind blows in the right direction, any limb can come down. The last one that fell actually blew from the neighbor's side and landed in customer's yard. The only thing that will prevent limbs from falling in the future, is to remove the tree entirely.
Customer response
06/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.