ComplaintsforGunZoneDeals.com

• Initial Complaint

  03/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  3/20/24 company was approached online for a quote. Sales quote came quickly and order was purchased ******. Company only after pulling $ from my account tells me there are these extra steps to take as the customer when it is known industry wide that retailer is to contact FFL for licensing information. I told them I would not be doing their leg work as this is not common and that they are to contact FFL for their license. I told them either perform this yourself or cancel the order. There is no way to call this company, phone number is fake recording forcing you into email system. Lengthy email was returned to me stating they reached out to FFL and all is good, I said cancel the order anyway, they reply with first mention of cancelation policy charging customers when when done in first 24 hours, I said how much is the fee send the order then if there is a fee and I called their company a joke for having a fake phone number and forcing these email back and forths. Company returned the secure funds to my debit 3 days later 3/23/24 minus 10 percent (******). This fee is to cover costs of card companies they say, but there are no companies that charge 10 percent and no companies who will not refund in full in a short time frame. ***** will be returned to my account, or the complaints across the internet will only increase. I told them to send the order to avoid this fee and they intentionally ignored that last email in order to keep this fee for doing no work. This is usary and fraud.

  Business response

  03/25/2024

  ********************************* of ************, ** is not telling the truth.Our phone number is **************. It is a real phone number. ****************** spoke to, verbally abused, and harassed two our team members to a point where we had block him from the website, email, and our phone system. ************************** did place an order with us, and we did inform him that we needed an updated copy of his FFLs license. He completely lost it and canceled his order. We tried to explain to him that we reached out to his FFL on his behalf but with all the screaming and profanity we could not get a word in otherwise. ************************** did cancel his order and a refund was issued based on the cancellation policy he signed and agreed to. Attached is supporting documentation for you to review so that you can see this complaint is unjust.

  Customer response

  03/26/2024

   I am rejecting this response because:
  
  There was no verbal abuse, hence why the business owner never shows the messages. 

  Calling a company a joke is to be expected when stealing 10% from customers purchase. Not verbal abuse. Show it? 

  Business owner has no signature agreeing to this policy of allowing 10 percent of a purchase to be kept for doing no work. 

  Business owner first stated that the 10 percent is needed to cover payment processing fees, yet tells others that it's a restocking fee. 

  It's just a free money fee that isn't disclosed until long after the business owner has your card information. Which is why so many before me have come here with the same complaint. 

  Business owner was asked how much this fee was and to ship the merchandise then if there is a cancel fee. 

  Business owner intentionally ignored this request and canceled and kept ten percent to receive free money. 

  No evidence will show business owners extraordinary claims. 

  No signature agreeing to allow 10 percent to be stolen exists. 

   

   

  Business response

  03/27/2024

  We do not record phone conversations. A copy of ******************* signed invoice was attached in our previous response to this complaint. Our cancellation policy is published and very clear. Proof of that was also provided in our previous response.  ***************************** is now leaving reviews with fictitious names on different websites and still trying to harass us. We have had to block him from the website, email, and our phone system. We did not do anything wrong,and proof was attached in our previous response. We cannot fix narcissist behavior and you can clearly see that is what the issue is when reading Mr. ************ initial complaint. Please know that this is our final reply to this complaint. 

• Initial Complaint

  01/26/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I ordered a $1,500 rifle scope from them. Did not realize that their business model, nor was I told it was a special order item, that would be drop shipped. Not my problem. I found a newer version of that scope. I told him I wanted to cancel or change my order to the newer version if they had it available which would also involve spending more money and them making more money purchasing it from them. I was told that they do not have that model and that I would be responsible for return shipping as well as a restocking fee. When I hadn't even received the order at my house yet, touched, opened, nothing of the sort, and even offered to buy the newest model of that scope and spend hundreds of extra dollars. Even possibly wait till they were able to get one if it wasn't too far out and still spend more money with them. Approximately another **** dollars. All in good faith. They are not able to provide me with the more expensive product that I would like and are telling me I have to pay return shipping and a restocking fee when the item has not even been received by me or touched by me at all yet. When most of their other competitors do free exchanges, free returns, return shipping provided by company, and no restocking fees if unopened. You cannot reach a live person on the phone and everything has to be done through time consuming emails on top of their silly customer service policies. I have never had to deal with anything like this from any other online retailer before. This is totally unreasonable and the only option they are giving is me being responsible for original shipping out, return shipping, and restocking. When I don't even have the product yet nor even touched it.

  Business response

  01/26/2024

  *************************** reached out on 1/25/24 at 10:19am (Ticket# ******) and their order shipped the day before via ***** Tracking Number ************. Proof of this is attached to this response. All of our store policies are published on the website, and *************************** did confirm that they read and agreed to them. If *************************** does not want the item they ordered, they can return it. We have provided directions for the return will attach them again to this reply. We cannot give a refund for something that has not been returned. 

  Customer response

  01/29/2024

   I am rejecting this response because:
  I don't know why you said you don't have it. No kidding. I told you everything every step of the way. Also told you I refused delivery and it is being returned to sender like I told you in my email. You said I needed to pay for shipping costs both ways including refused return to sender which I didn't even know was a thing. Also you said despite me never touching, opening, using product in any way that I would have to pay restocking. That's absolutely ridiculous. I am okay with compromise paying for shipping. But deserve a full refund. There is nothing to putting a unused  untouched product back on the shelf other than a few minutes of time and labor. Once again item was untouch and is returning to you in exact for you sent it. No reason to pay ANY RESTOCKING. That is absolutely silly and I have never experienced anything like that in this instance with any other online retailer as long as I have been online shopping. This is a blatant money grab and I just in this case. Being as package is being returned to sender untouched just as they sent it to me. This is unheard of and just a greedy money grab. Especially when I offered to buy what I wanted in the end that is $1000 more if they could provide it. But they can't. So restocking an untouched thing in this case when I was willing to buy something a grand more, even wait for it, is absolutely crazy
  
  

  Business response

  01/29/2024

  The return has not been received. Here is the ***** Tracking Number for proof: 270149771497. You can clearly see the package is still in Brideport, **.

  Customer response

  01/30/2024

   I am rejecting this response because:
  
  Are you even reading my detailed messages? Because your responses don't reflect you are reading them completely. Please Go back and fully read them, pay attention to detail, and respond accordingly.

  Customer response

  01/31/2024

  My issue with gun zone deals was not resolved. Have you guys thoroughly read the correspondences and complaints? They keep saying that it's still in transit. I understand it is still in transit as I am the one that refused the delivery then dispute in question which is clearly spelled out in my correspondences is the absorbent restocking fee and as well as me paying shipping to and from. For something that never exchanged hands and on top of that I was willing to buy something that was $1,000 more expensive. All this was clearly laid out in my messages so why it got marked as they made a good faith effort and that the complaint is closed is inadequate. I also spelled out in my messages all the details that were not good faith in what they were doing and wanting to charge a restocking fee on something that I have not touched. Used is all an original packaging and all they have to do is put it back on the shelf. As well as them charging me shipping both ways. I clearly explained that that was not fair. Not in one of their correspondences Did they say anything about not charging me a restocking fee and issuing me a full refund like I asked and complained about? It doesn't appear that they paid attention to my detailed messages as well as you guys may not have paid attention to the details in my messages and what I thought was a fair resolution which they never agreed to. All they're telling you is that they're willing to issue a refund. But the issue at hand and that I have several records of emails between me and them is them trying to ***** me for a restocking fee for something that never became. My possession, touched, used, nothing. As well as I willing to buy buy a better, more expensive product. I'm in a customer service field and this is unheard of. It is a clear ***** and money grab to make money off of doing next to nothing.
  
  Please review messages in complaint and pay attention to details
  

  
  

  Business response

  01/31/2024

  Our apologies but we are no longer going to respond to this complaint. Our first reply explained everything in detail. 
  When the return arrives we will be issuing a refund based on the return policy the customer signed and agreed to. 
  
  Thank you,
  
    ***************************
  

  
  

  Customer response

  01/31/2024

   I am rejecting this response because:
  
  So you are going to do a cash grab I make someone pay for shipping both ways as well as restocking fee for something someone tried to cancel before fully shipped and exchanged hands? Had the chance to reach your shipping company and cancel the package and only change me for the shipping? After not being able to Provide me with the product I offered to wait to become available and spend an extra $1000 dollars going rate for what I wanted to wait for? Then I refuse package, don't even touch it at all, it comes back and all you as a small company have to do is take maybe 15 minutes of time and labor to process and put on shelf, charge me return shipping on a refused return to sender on a package which I don't even think is a thing, and charge a minimum 10% or more on $1500 for restocking? I work in customer service as a technician on life safety systems that involve people's lives and know how good customer service/satisfaction works. This by far is not that and a blatant theft/money grab & terrible move on your companies part. I will be leaving reviews with all my proff on all social media pages and ******* I also will be taking this the next level as BBB suggested and also dispute with bank if FULL refund is not issued. 

  Business response

  02/01/2024

  Thank you ******! The return showed up this afternoon and we just issued the refund.
  
  Here is a copy of the receipt:
  
   
  
  For your reference here is a copy of the customers signed invoice agreeing to our policies and terms of use along with the return policy that can be viewed at checkout or here: *********************************************
  
   
  
  
  ACCESSORY RETURNS
  Returns are only accepted on merchandise found defective immediately upon receipt. Accessory items that have been opened from the manufacturer packaging cannot be returned. GunZoneDeals.com **** will not accept returns on items that have been installed or mounted. Most accessory items have a manufacturer warranty. Please contact the manufacturer if there are any issues after installation. Original shipping charges are NOT refunded if the item is NOT found to be defective. Customers and/or Users are responsible for return shipping. Returned orders will be subject to a 10% restocking fee if unopened and 25% restocking fee if opened. In some cases, a gift card/store credit will be issued for refund. Refunds or store credits are not issued on item(s) until they are returned and inspected.
  
  Item returned cost $1554.99 less the 10% restocking the customer agreed to ($155.50) equals the issued refund amount of $1,399.49.
   
  
  Thank you,
  
    ***************************
  

  
  

  Customer response

  02/01/2024

  And like I said on multiple emails I understand you guys not taking the hit for shipping. And was fine for taking the hit on shipping. But to pay restocking on something that never exchanged hands, was not touched, and also explain to you guys that I was willing to buy a more expensive product from you guys even if it involved waiting till you were able to be able to locate and or get one. Which in your guys business that model would become available if not right away shortly as it is the next model up. If I was willing to do all that and I haven't even touched your product, it exchanged hands, and so on the right customer service thing to do (being that I am in the industry as well) would be to say hey, we understand the situation and that you were willing to spend more and nothing was touched. We'll make an exception. To just do a blatant money grab on something that was never used, touched, or exchanged. Hands is a awful thing. Especially if the person was willing to spend another $1,000 on top of the **** he already did and wait for the next revision of that product to be supplied from you. It's a terrible way to do business, it's a money grab,

• Initial Complaint

  06/26/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  GunZoneDeals.com *** *********************************************************************** ***** received 150 emails 6/24-6/26/2023 can not get them to stop sending emails.files fcc complaint how do I stop the emails???? called left 2 messages 6/24/********************

  Business response

  06/26/2023

  ****************** we have informed you that you need to click the unsubscribe option at the bottom of the email. When you called in, you refused to give us the email address that you wanted unsubscribe and told us that we should be able to look you up by name. The young lady you spoke could not locate you in the system by your name and had to disconnect the call because of you vulgar behavior. You have two options to fix your issue. Option One: Click unsubscribe at the bottom of the email you received and follow the steps. Option Two: Provide us the email you want to unsubscribe and we will gladly do it manually on our end for you. 

• Initial Complaint

  11/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a SureFire Suppressor on 11/1/2022. It is 11/29/2022, a month later and my item has not been delivered to my FFL/SOT. When they finally provided a tracking ***** #************ 3 weeks later, they gave me some bogus ***** # ************ that did not work Every time I try contacting customer service I am given excuse after excuse.

  Business response

  12/08/2022

  The ***** Tracking number that D*** provided is correct and his item has been delivered (proof of delivery is attached). D*** ordered a Class 3 item, so a Form 3 had to be submitted to the ********** of the **** D*** was informed several times by several team members that we could not ship the *** item to his dealer until the Form 3 was approved. D*** was also informed that Form 3's can take 10 30 days to get approved. D*** has harassed and bullied several of our team members. D*** also tried to pull and scam and file a credit card dispute to not pay for his item. We did have to suspend ***** account and we have politely asked him to take any future business elsewhere. ***** order was delivered. We have wasted plenty of time and resources on this issue and this will be our final reply to this complaint. Please find the attached proof of delivery. ***** FFL can also confirm delivery if you need that contact information. Thank you!

  Customer response

  12/13/2022

   I am rejecting this response because:
  
  Per ATF website it takes 10 days for a eform 3 transfer, NOT 30 days as GunZone states. The item was lost and the inept ******* kept giving excuse after excuse and eventually ended their communication with me. The only way I resolved the issue was contacting my FFL. GunZone offered no help or assistance.  Here is the ***** case # 90177659. The rest of GunZones reply are complete lies and seems to mimic their other responses to complaints from others.  If you notice, ******* never accepts mistakes, they deflect it back to the consumer, another sign of poor customer service. There was NO harassment or bullying.  ******* states they locked my account and asked me to take my business elsewhere, as if after this terrible experience I would ever do business with ******* again.  Just an overall terrible company with terrible customer service.  To future consumers of GunZone, take this and other BBB complaints as a warning and take your business and money elsewhere. 

  Business response

  12/16/2022

  D*** is incorrect and untrustworthy. He recently attempted to fraud ** and not pay for his suppressor by filing a credit card dispute. As far as lead times, you can simply ****** how long does the *** take to process a form 3 and you can confirm for yourself that it does take ***** days. This can also be verified on the ***s website under their published current processing-times. Proof of delivery was provided for ****'s order ****** Tracking Number: ************). ********** at **************  can also confirm receipt. Please re-review our previous response where we provided proof of delivery. This will be our final reply to this complaint. Thank you!
  

  Customer response

  12/19/2022

   I am rejecting this response because:
  
  Attached is ATFs wait time for an eForm 310 days. I took over a month to receive my item. GunZones lies continue.   TERRIBLE CUSTOMER SERVICE.  BUYERS BEWARE!!  

• Initial Complaint

  09/02/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  i had ordered a holster thru Gunzonedeals and did not receive it. I was email that they were afraid of fraud and wanted my picture i.d. sent to them. I told them i will not send personnel info about myself to them and requested my money back. Simple right. They refuse to do anything until talking to me on the phone. So i tried to call them. They have a number but you cannot talk to anyone. All the recording says is email us. I have been several times requesting the return of my money to my credit card. It seems to be a big run around. My order number is ******. My ticket number is ******. It is very sad when these places treat us senior citizens so terrible.....

  Business response

  09/03/2022

  Anyone can call us at ************** anytime and confirm that ************************* has published a false statement here. ************ is uncredible and clearly cannot listen to or follow directions. ************ placed an order our website against our shipping polices that he signed and agreed to (PROOF OF THIS IS ATTACHED). We followed up with ************ but he was belligerent and uncooperative with one of the young ladies on our team. We informed ************ that we were canceling his order and refunding him in full. We also sent him proof of his full refund (PROOF OF THIS IS ALSO ATTACHED). ************ was harassing our team members so we had to suspend his account, block his number, and blacklist his IP address. We have kindly asked ************ to take his business elsewhere and never contact us again. We are confident after you review the supporting attached documents you will find and ************ is dishonest and you will be able to close this complaint. We apologize that ************ has wasted your time.

• Initial Complaint

  08/23/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered an item from GunZoneDeals.com called a "****** Talon 45/90 Safety Selector." When I received said item, I noticed that there were no install accessories in the packaging (rendering the item useless), and that the packaging looked like it had been slightly opened before. I assumed it had slipped out of the package on the way to me. No big deal, I contacted their support, and this is where all h*** broke loose. I told them my problem and waited for an easy fix. They responded saying to send pictures of the packaging (thanking God I still had it). I sent the pictures, and then no response for quite a while. I bugged them again about it after about a week of waiting for a reply, and they said:"Hello,Apology for the inconvenience.The shipping warehouse have verified with the buyer of this item and they confirmed that is all that comes with this (UPC # ************; SKU R0018). There is no additional parts as seen on the picture below and on ****** website."This is of course completely bogus, and ******'s own website and accessories guide confirms that it's supposed to be included in all their kits. I sent a response saying as much and even included a video showing someone online opening the package containing the accessories, as well as an attached ****** accessories guide where I highlighted the pertinent information. I'm at my wit's end on how companies try to pull this slick nonsense hoping their customers won't fight them back. I CAN say that after all this I will NEVER be doing business with this website again, and implore others to do the same.

  Business response

  08/23/2022

  We are confused as to why ******************** filed this complaint. He informed us that he lost the mentioned parts and needed replacements. We informed him we did not have any on hand and that ****** Weapons could send replacements. **************** has been very disrespectful, impatient, and belligerent with several of our team members. We made a decision to permanently suspend his account so this complaint is likely his retaliation. If ****************** would like to return this item we can issue a refund per our return policy (directions are attached). We do not what to have any further dealings with **************** and this will be our final reply to this complaint. 

• Initial Complaint

  06/02/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Placed order 5/15/2022 Order ******. Purchased a ***************** from gunzonedeals.com, description of the item listing states aluminum frame and aluminum checkered grips. Watched a ******* video of sootch stating the frame and grips are polymer. I immediately contacted gunzonedeals staff and asked to confirm the frame material of the ***************. Staff member ********* stated "I just received confirmation that is Aluminum, 100%". I asked again to confirm the listing information was correct, because it still had some misleading information. She confirmed aluminum frame and aluminum grips. This is my first order with gunzonedeals.com and I trusted their staff members that confirmed 100%......pistol shipped. FFL received it, took a glance of the handgun and completed my **** transfer. Upon closer inspection when I got home....the frame and grip material are polymer. Contacted gunzonedeals immediately, got a response after Memorial Day. I have requested multiple times for a manager to call me, but the new CS rep ****** has been no help. Their options they have given me is to return the pistol with a prepaid label or an in-store credit of $10.00. Beretta checkered aluminum grips are $99.99 on Beretta's website, and how is $10.00 of in-store credit to gunzonedeals.com supposed to help me out? I would like the return the pistol but I would like my FFL fee of $20.00 refunded as well. There is no accountability of their misleading product listing, they have only blamed misinformation from their distributor. Why am I supposed to take a $20.00 loss when the business lied to their customer?

  Business response

  06/02/2022

  Apologies if you were misinformed Mr. ***** Please use the attached paid return label to return your order for a full refund. 

  Customer response

  06/02/2022

   I am rejecting this response because:
  
  I was not misinformed, this was false advertising. If I send the handgun back, will I get a refund for my FFL as well? I am not going to take a lose of $20.00 for mistakes that were made by gunzonedeals.

  Business response

  06/06/2022

  Please review the supporting attached documents. You will find proof of belligerent interactions and verbal abuse from Mr. ******************* toward our team. You will also find proof that this complaint is unjust and waste of everyone's time. Thank you! 

  Customer response

  06/13/2022

   I am rejecting this response because: will not do business with gunzonedeals again. It is fine they have ban me for the use of profanity. Its quite frustrating that a customer has confirmed with their staff regarding product descriptions and they are completely wrong. Instead of taking ownership, they place blame on their distributors. Having a customer take a $20 loss on their FFL fee is not reasonable.
  
  
  

• Initial Complaint

  05/20/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Transaction Date: 5/1/22 Purchased a Komrad 12g AOW based on an Ad that pictured the shotgun with a magazine and then below it 4 more magazines with the label '4 extra free magazines' which for a total of $999 shipped to buyer. So the buyer was led to believe they were buying the gun and 5 magazines as pictured. I only received the gun and only 4 magazines. When I emailed the seller I was told that that was it. They meant to send only 4 and that the ad only said 4 magazines. I noticed that they fixed their add online after the fact with the picture of the shotgun with a magazine attached and 3 magazines below and a label of '4 magazines.' So they used the bait-and-switch technique on me. When I showed them proof of my add at the time of my purchase and the ad they changed post my purchase, they ignored me. They then offered for me to return the purchase at my own expense...so I would need to lose money om the *** transfer I had already paid and then lose money to mail the weapon back to them due to no fault of my own, which I refused since I found it all absurd and unacceptable. This is just a scam. They are just stealing from me my 1 magazine and hoping I go away quietly.I just want them to mail me what they owe me: 1 magazine as pictured and as labeled on the advertisement at the time of my purchase. I am attaching the picture of the May 1st, 2022 ad and the picture of the ad post the switch/change.

  Business response

  05/20/2022

  This deal came with a firearm and 4 extra magazines. We have apologized to the customer if the manufacturer photo created confusion for him. Our detailed listing description did clearly state in that it only came with four magazines in two different areas (Please See The Attached Proof). This customer has been informed by four different team members now, that if you are not happy with the purchase they can return the order for a full refund. 

  Customer response

  05/20/2022

   I am rejecting this response because:  Clearly this business lacks moral fiber as can be seen from their bait-and switch tactics and the name of their proof ***************************' which is a pointed insult directed at me.

  
  

  Attached is my proof again...the first advert labeled BAIT clearly uses the word 'extra' for mags which is defines as 'additional' or 'added to an existing amount or number' and clearly the ad is pictured with 5 magazines...1 on the weapon plus 4 'extra' so the total is clearly conveyed as 5.

  
  

  Then the business changes the ad post my payment as can be seen in the SWITCH picture/proof to just 4 magazines and they drop the word 'extra' to go along with their scam.  Why would they see the need to change the ad?

  
  

  They can ridicule and claim what they want.  Any reasonable person can see and understand what they have done: bait-and-switch.  If you take the cost of 1 magazine and multiply by dozens of times they may have pulled this scam, then they made some money.  Many will not bother to make noise or file a complaint and just take it.  I am not one of those.  Nothing may come of this, but pls make this public for the record and let others be warned that they too may be targets if they deal with this seller.

  
  

  I will file a fraud report with the FTC...hopefully this starts a file and one day it gets looked at when enough entries get added in...

  
  

  I will also reach out to as many of my elected officials that I can...now days they are just an e-mail away...in hopes that GunZone Deals plants a small seed of discontent somewhere and they remember it when they need to make an example of shady gun business in the future.

  
  

  And social media, well lets see...

  
  

  And I declined to return purchase since I would need to do it at my own expense which would not make any financial sense...they know this, the only reason they offer it.  it's just a ploy...insulting one's intelligence.

  
  

  Regards, 

  
  

  ****
  
  
  

• Initial Complaint

  04/25/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  So I ordered a scope and some ammunition on line and was in the process of purchasing a rifle from gunzonedeals.com. So they sent me the scope and ammunition I told them to put a hold on the gun which they were in the process of waiting for my ffl to send in his paperwork so nothing was going to happen with it anyways until they received that information. So anyways I get the scope it came in a cardboard box with no plastic on it or anything inside a huge box with a bunch of paper c*** in it for packing and the ammo that I ordered which was a couple boxes of shells taped together which is fine nothing was wrong with the ammo. I look at the scope and it seems very large for the scope I ordered. The scope I ordered was a wraith 4k mini made by sight **** well upon looking at the scope I realized that it didnt even have all the parts to make it work if it had been the right product that I ordered. So I called the retailer and I couldnt get someone on the phone so I leave a message and an email. About 3 days goes past and I called and emailed them several times in those three days and ********* who apparently is there award winning customer service agent because she was a peach the first time I talked to her that is she said that they would give me a gift card to get what I originally ordered and I told her I was ok with whatever got me the scope I ordered and I then told her Im just going to wait on the gun until this gets worked out and she started getting a little condescending and just really rude and I told her I wasnt planning on canceling my order but I just wanted to take care of the scope first and she said that she was going to have to wait for snail mail for my dealers ffl paperwork and was kinda being condescending about how my ffl doesnt have a fax machine but said that was fine she was going to talk to ****** and get back to me. This never happened so I called back and all they are doing is trying to get me to pay for a bunch of stuff I didnt receive

  Business response

  04/28/2022

  ****************** you ordered three items (Your signed Invoice is Attached). Two of the items ( The Sightmark SM18011 Wraith - ***: ************ and the Liberty Ammunition - ***: ************ ) were delivered to your house on Tuesday March 29, 2022 at 12:03 pm via ***** Tracking# ************. Proof of this delivery is attached. The third item, your firearm was delivered to the Federal Firearm Licensee you selected on April 14, 2022 at 2:07 pm via **** Tracking# **********************. Proof of delivery for this is also attached.You have been informed repeatedly that you must go through the return process since you financed this order. Adjustments to the billing will not be made until you follow the given instructions that were emailed to you 4/7/22 and again on 4/14/22. You also still have not provided a picture of the scope that you received along with a picture of the *** on the scope box. Your story has changed regarding this item.  l us why here...

• Initial Complaint

  12/17/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Guy named ****** from gunzonedeals.com refuses to give our money back at first he said he was going to send my Fianc back a parcel refund because she let me use her card to buy the gun he has been very rude and we had to file a dispute with her bank because he says he dont want to have anymore contact with us because its a shady transaction what really upsets me is that this ***** took our money as soon as the gun was ordered but he is now calling it shady because its canceled it whats shady is he dont want to refund us our money and it should be a full refund because I have never got the gun I went to my FFL early and I was denied and was advised to cancel the order from him and I went to the police department the other day and got my fingerprints sent to the *** so the denial can be reversed because they got my name mixed up with somebody else so ****** then blocked me from sending emails and from going to the website thats also shady because I am the 1 that made the purchase I feel like this is wrong and he needs to respect his customers.

  Business response

  12/21/2021

  ***************************** left out some details. ****************** and a woman named ***************************** attempted a straw purchase on a firearm with our company.Straw purchases are illegal. We canceled the order and attempted to issue a refund. The refund transactions all declined (PROOF OF THIS AND SUPPORTING DOCUMENTS ARE ATTACHED). Normally this happens when a credit card is closed or locked due to it being stolen or having fraudulent activity. ****************** and ******************** told us to mail them a check for the refund. We asked for Identification and what was provided did not match any of the information on the order details or the payment details. ****************** and ******************** were informed that we were not comfortable sending a check due to all the circumstances. ****************** and ******************** were instructed to contact their bank to have the transaction reversed. If the credit card they used truly did belong to one of them there would be no issue for their bank to resolve this matter. We have informed both ****************** and ******************* that we will have no further communication with them. With that being said this will also be our only and final response to this unjust complaint. ...

  Customer response

  12/21/2021

   Better Business Bureau: We only got our refund because ****** filed a dispute if he would have done like he said we would have only got a parcel refund but sense ****** had to file a dispute with her bank because this ******************* was very rude they got her back the full refund amount what makes no sense is we sent him information sent our lease **** ****** bills bank statements and cable bills for the proof of address this guy was very rude to her telling her to stop harassing them and for us to never contact him again but what he dont realize is we wasnt doing anything illegal all I did was take the advice of the *** dealer to cancel the gun because I was denied they got me mixed up with somebody else so I had to go get my fingerprints taking and sent to the *** to get the situation cleared up and if he wouldnt have been a ***** I would have bought from them again when it did clear up but a sense he was very rude to me and ****** she is a disabled woman in a wheelchair cant get out of the house and he was giving her h*** saying he wasnt giving us anything to leave him alone and in my opinion that was stealing and if her bank wouldnt have been able to get it back I believe in all honesty he would have kept her money because what kind of person blocks a customer so I cant write a review about the lack of customer service and how rude he was to us thank you for the help take care and have a happy holiday.

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩