226 Customer Reviews
Review from Robin P
5 stars10/21/2024
I had the pleasure of working with the ********, ********************************** They did an amazing job for us. We were in our new home, in record time! We really appreciated, how they remained in contact with us throughout the entire process. They truly did a great job!
Ruoff Mortgage Response
10/22/2024
Thank you ***** for your wonderful feedback here an also on Google. We are proud that we are able to close loans quickly and that you appreciated this. We also appreciate you for recognizing the hard work our Plymouth team provided you. We are honored that you put your trust in us for your mortgage needs and hope to help you again someday if needed.Review from Kurt R
5 stars10/15/2024
Excellent customer service. Always knew what was going on with my loan.Ruoff Mortgage Response
10/16/2024
Thank you for your fantastic review! We’re delighted to hear that you had an excellent experience with us. Keeping our clients informed throughout the loan process is a top priority, and we're glad to know that you felt well-informed every step of the way.Review from Thomas D
5 stars10/11/2024
The experience was great. They was thorough and professional through it all.Ruoff Mortgage Response
10/14/2024
Hello Thomas. Thank you for taking the time to submit a review. We are happy to hear you had a great experience working with us. Thank you for putting your trust in us for your mortgage needs.Review from Terry S
5 stars09/30/2024
Great experience using **** Very helpful and thorough thru the process. Constant communications. Highly recommend for getting the best deal. Good customer service.Ruoff Mortgage Response
10/01/2024
Thank you for your kind words and 5-star review! We're delighted to hear that your experience with Ruoff Mortgage was positive. Your satisfaction is our top priority, and we're grateful for your business.Review from Kristopher R
5 stars09/24/2024
**** done a great job even with challenges coming up during the purchase. Knowledgeable, friendly and caring. Job well done ****!!Ruoff Mortgage Response
09/25/2024
Hi **********, we're thrilled to hear that **** was able to make your purchase process so smooth. It's great to know that his knowledge and friendly demeanor made a difference. Thanks for taking the time to share your positive review. We appreciate your business!Review from Christopher D
1 star09/20/2024
Bait and switch.Ruoff was great during the mortgage application process--prompt, kind, and professional. Seemed like they really cared, were talking to us about refinancing strategies when the interest rates eventually drop, etc. Then, just days after we closed on our home, they sold us off to another company.This is especially troubling, as the company they sold us to has a sterling 1.6/5 stars on ****** reviews and was rated dead last in customer service on ********************. If we had wanted to get our mortgage from an incompetent lender, we would have done so ourselves. We chose Ruoff because they communicated over and over that they would be the ones to take care of us--and they betrayed that trust at literally the first opportunity.Contrary to what their customer service team will say (if they bother to respond), the possibility of our mortgage being sold was Never. Once. Discussed. With. Us. (Although I'm sure it's written in the small print somewhere in the hundreds of pages of documents we were forced to speed-read and sign). And apparently there was an option to pay more to ensure that our mortgage would not be sold--an option they also conveniently forgot to mention.If you choose to do business with Ruoff, know they are wolves in sheep's clothing. At least make sure you know who they're going to sell you to.Ruoff Mortgage Response
09/23/2024
Thank you, *****, for reaching out regarding your preference to keep your mortgage servicing with Ruoff Mortgage. We appreciate your loyalty and understand the importance of maintaining continuity in your financial relationships. We want to assure you that we didn't intend to mislead you. Your preference for Ruoff to service your loan wasn't communicated to us until after the closing process.
As you're aware from our previous communications, this wasn't our preferred outcome, we acknowledge that servicing transfers are common in our industry,but we wish it weren't so. We're actively working towards retaining and servicing more of our originated loans in-house in the future.
We apologize for not having a better understanding of your preference to retaining our servicing during your loan process. In retrospect,we could have explored potential options with you earlier. While our closing documents did mention the possibility of servicing transfer, we acknowledge that this information may be a lot to take in, and we'll work on making that information clearer in the future.
If you would like to discuss your experience further or have any additional questions, please contact your loan officer or reach out to us at *****************************************************Review from Sarah R
5 stars09/13/2024
I enjoyed working with **. He and I watched the market to lock in the best rate for my mortgage. I was treated as a partner rather than just a client. I never thought I could own my own house, but Ruoff made it possible. They were quick, but thorough and careful in finding down payment options and the best mortgage for me. Im very, very happy with the service I received.Ruoff Mortgage Response
09/16/2024
Thank you for your wonderful review, *****! Were thrilled to hear that your experience with Ruoff Mortgage was so positive. Our team strives to provide exceptional service to every customer, and its rewarding to know that we met your expectations.
Were grateful for your kind words about JD. His dedication to helping you find the best mortgage rate is a testament to his commitment to our customers.
Thank you again for choosing Ruoff Mortgage. We hope youll recommend us to your friends and family.Review from James C
5 stars09/08/2024
This is the best house buying experience I have ever had. *** *****, of Ruoff Mortgage, was there for me every step of the way. When I decided I had enough of renting and was ready to buy I met *** and she walked me through my pre-qualification and right up through my signing when I found the perfect property for me and my twin grandsons. When I found the perfect place she had everything together and ready for me. She was with me at my signing, it was 15 days after I first looked at the house I wanted. Ive never had such a quick and easy house buying experience without any issues. I would like to highly recommend Ruoff Mortgage to anyone considering buying a house.Ruoff Mortgage Response
09/10/2024
Thank you for your amazing review! We're thrilled to hear that your home-buying experience with Ruoff Mortgage was so positive. ***************** is a fantastic member of our team, and we're delighted that she could help make your dream of homeownership a reality. Your quick and easy closing is a testament to her dedication and expertise. Thank you for choosing Ruoff Mortgage and for taking the time to share your experience.Review from Jordan P
5 stars09/06/2024
They worked to be the best value on closing costs and interest rate to earn our business.Ruoff Mortgage Response
09/10/2024
We're delighted to know that we were able to offer you the best value on closing costs and interest rate. Our goal is to provide exceptional service and competitive rates to all of our clients. Thank you for choosing us.Review from Julie R
5 stars09/06/2024
We have nothing but great things to say about this company. Any time we had questions, they were so quick and helpful to answer them. They walk us through every step of getting the house we have always wanted. Cant say enough about them.Ruoff Mortgage Response
09/10/2024
Thank you so much for your incredible review! We're thrilled to hear that your experience was so positive. Our team is dedicated to providing exceptional service and support throughout the home-buying process. We appreciate you taking the time to share this with us.
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