ComplaintsforMount Comfort Animal Hospital
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Complaint Details
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Initial Complaint
05/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Took our senior Yorkie to be groomed under anesthesia. Was told they would do lab work prior to sedating to make sure safe which lab work negligently never occured. Daughter picked up our dog and on way home noticed several deep gash wound cuts which were not discolored on our dogs ears. Deep wounds. Called and spoke to the vet and was told this was normal razor burn that they do not have normal grooming shears only the surgical clippers!!! Why offer this service knowing you do not have the proper equipment? Apparently this is a common occurance at this place sending dogs home with open wounds and apparently using no blade guards???? Was told this happened because our dog is old with thin skin yet in his 13 years or prior grooming not once has this happened?!!! Furious and taking our dog for a second opinion with another vet for his multiple ear wounds tomorrow 5/30 as this office is negligent and incompetent and should not offer grooming under sedation when the vet claims they do not have proper equipment????? Completely unacceptable. Our dog has dementia and is a senior dog with high anxiety and we took him here and comes home with open wounds and injured!!!!!!!! This is unacceptable and will be making reviews everywhere. Sad!! Thankfully the negligence of not doing pre op labs was ok. This is unsafe and completely unacceptable care!!!
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.