ComplaintsforLund International
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Complaint Details
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Initial Complaint
10/10/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On 12/24/21, my wife purchased a lighted hood protector for my 2021 GMC ****** pick up from *****************. The website, and confirmation email she received, stated allow up to 8 weeks for delivery. It is now October 8th and I have yet to receive the item. -5/2/22, I emailed the company because it was 18 weeks pasted date of purchase and we didn't hear anything. I was told 5/30/22 was the expected ship date. -6/6/22, I again emailed the company since we didn't hear anything. I was told 6/26/22 as the ship date.-6/21/22, we receive email stating me ship date is 8/15/22.-8/16/22, No update from company so I sent another email, was told new date is 9/6/22.-9/12/22, No update from company so I sent another email, no response.-9/14/22, No update from company so I sent another email, was told 10/4/22.-10/5/22, No update from company so I sent another email, was told 11/4/22.The lack of customer service from this company is absolutely ridiculous. They don't contact me after the expected date passed. Trying to get someone on the phone is a joke. I been told my order has been delayed 6 times. Who knows if come 11/4/22, my order will be ready. Highly doubt it. I want my order as this is the only company I have found that sells colored matched lighted hood visors.Their website STILL says allow up to 8 weeks for shipping????Business response
02/24/2023
Confirmation from ***************** (below) confirms that his product has now been received.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.