ComplaintsforMaterial Handling Exchange, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/13/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I purchased a pallet rack system on 04/28/23 and paid ****** for freight charges. I received a shipping confirmation on 05/05/23 stating that I should receive my rack in 2 to 4 business days. On 05/11 I reached out to *********************** at Material Handling to inquire where my shipment was at, he stated he would get back to me. He responded that my delivery should be here on 5/15. No delivery was made on that date. I contacted **** again and he updated me with the following quote This is scheduled for Monday. 5.22.23 as that is the soonest *************** going to the *********** area. Time Window is 1400-1600. Again no delivery was made on the date provided. At this point I had **** get me the address of the freight provider so I can go myself to get my rack system. I traveled 2 hours each way on 05/24 to pick it up. I reached out to **** about a refund on the freight charges. He informed me that he was working on it and I have heard nothing since then. I would like a partial refund on freight seeing as it was not delivered to my home and I had to go pick it up myself.Business response
07/25/2023
One day after ************************************* complaint (NOTE: we resolved this complaint before the complaint was actually received by my front office), MHE already issued a refund for the freight mishap, caused by the freight carrier, Holland. We have followed up with ****************** and he is very pleased with the outcome. Please connect with ****************** to confirm this to be factual. We take pride in making sure all of our customers, regardless of the size of the order, get the same level of care. We provide a guarantee that we will make it right, and we stand behind that commitment. Please feel free to call me directly if you have any questions.
Sincerely,
***********************
Director of Operations
******************
******************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.