ComplaintsforCarrierHQ, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
We purchased 2 brand new Carrier united which were installed on 12/02/2021. The downstairs united we have already had to replace the Compressor. There have been several others issues with these unites etc. leaking Freon in one and had to be repaired and all new Freon put in unit. And now here we are having to put in a new compressor in the upstairs unit. Unit was ordered almost 2 weeks ago with no ETA of when it will be shipped. I have never had so much issues with a company. Carrier is not a small company. These are brand new units and this is whole issue!!! We should not even be having this conversation!! So crazy! Our power bill will be through the roof. Upstairs has been so hot these past weeks I hope things do not ruin.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.