ComplaintsforKirkpatrick Management Company, Inc.

• Initial Complaint

  10/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have lived in my home for 22 years and always paid my *** **** until I fell behind a couple of years ago. Kirkpatrick took over and did away with payment plans and any thing that made it easy to pay your dues. I've been making payments trying to get caught up. I even paid the full amount due on July 1 2024. I called Kirkpatrick and explained I was having health issues and trying to make payments while getting crazy medical bills. First they said they understood to keep making payments. Then a week later they said they were turning me over to collections, I have no idea why Kirkaptrick treats people this way??? Is this how you treat families that are having health issues?? Kirkpatrick added more fees to the balance by turning me over to collections. He even bragged that I'd have to work it out with the attorney. This is an absolute crappy way to treat people. Plus Kirkpatrick never enforces any *** **** in our neighborhood so I have no idea what I'm paying for. Kirkpatrick needs to take the collection fees off my account or I will make sure your company is reviewed to show how poorly operated it is and that you treat families terribly.

  

  Business response

  10/09/2024

  Please see the attached response to this complaint.

  Thank you!
  
  

  Customer response

  10/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  Refusing to assist with my account because its in legal collections has nothing to do with me? Prove I paid late and didnt pay according to the timeline?? You put my account in legal collections. Its obvious you treat homeowners differently with the violations that are allowed on certain properties. I will make sure to give my review of the horrible company and tell the news along with the **** Very unprofessional company 
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ****** *****
  

• Initial Complaint

  08/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Kirkpatrick management has been our management company. We have paid them to handle landscaping needs. They have not kept their agreement. Landscaping has not been performed and irrigation system does not work even though we are paying for the services.

  

  Business response

  09/03/2024

  Please accept the attached response as our official response to this complaint.

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  An *** board member pooped on my house 2 times, I have this on Video and the case is pending with law enforcement, I had to write 7 emails to get one of the pooping removed. They still have not removed the 2nd one. Being the person was an active member of the *** Board at the time I should not be having this much trouble getting the *** or the Management company to take care of the damage done. I am willing to talk to any media or anyone else and share all of my information.*** board member caught on video pooping on neighbor's house (fox59.com)

  

  Business response

  07/25/2024

  Please see attached response

  Customer response

  07/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

  Since a board member did damage while being a board member the board is on the hook for repair and or removal. Review the *** rules and regs.  They have since removed stated p*** for said ex-board member. Reword and try again.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***********************

  
  

• Initial Complaint

  01/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband and I live in The Oaks in ********** whose *** is managed by Kirkpatrick Management. Between November 16th and 17th, the *** contracted a company to paint parts of each unit in the subdivision. It was the ***s decision, not ours. In the course of painting on our house, my sons window was cracked. My ex-husband filed the complaint on November 22nd to the *** to have them inspect and repair or replace the window. Neither I nor him have received any response or action in the time since. I called to follow up and was told I had received an email explaining the contracted company denies cracking the window as they were not near it, thus the *** will not repair or replace it. The shutters that are on the cracked window are painted so obviously they were near the window. Also, they left equipment on our front lawn by the house overnight. So, yes, they were near the window and it likely was cracked while they were there working

  

  Business response

  02/13/2024

  Please see the attached file as our response to file # 21180472.

  Respectfully 

• Initial Complaint

  11/29/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Asking for help through accounting for a false late fee charge.The woman is very rude and uncooperative.As a matter of fact, the entire staff is very dismissive. Whe as owners pay association, dues, and in turn pay Kirkpatrick to follow through with the people they hire. very rude and dismissive company.

  

  Business response

  12/04/2023

  Please find our response attached for ************************.

• Initial Complaint

  06/14/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  At closing of selling my house, the property management company is charging me a fee of $140 to change the name on the property (they are so charging the buyer of my home the same $140 for the same simple task). They wont issue a clear title without me paying this fee. They are holding my house hostage to a fee for a service of changing a name. $280 for 5 minutes worth of work, basically charging $700 an hour for admin work.This is extortion and should be criminal.

  

  Business response

  06/20/2023

  Please refer to the attached response.

• Initial Complaint

  02/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Property management company sends a vehicle through our neighborhood that doesn't obey stop signs or neighborhood speed limits. Constantly stopping in front our house and sitting for an uncomfortable amount of time. No issues within our court with all the neighbors, all of us get along and take care of our properties. Solicited advice from IMPD on handling the "suspicious" person sitting out front which makes my wife and I nervous considering we have younger kids. One being an almost 11 year old girl. We are not new here, they are new and causing issues when there aren't any. Everyone knows how to complain these days and can get in contact if needed. My family doesn't appreciate the leering and creepy behavior of KMC while in our neighborhood. Is it business or what else is he doing? We shouldn't have to worry and never did until they took over management of our HOA. ***'s are a joke but I agreed to live here, that is on me. Creeping out my family needs to stop, police will be called next time. They are making issues when there aren't any. If there is a complaint, then come by, otherwise I have video and pictures - multiple times- of this vehicle sitting out front leering at ?????

  

  Business response

  02/24/2023

  Please refer to the attached document for our response

  Customer response

  02/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  *** Their response shows the arrogance and lack of respect for homeowners. The harassment of the 2 hrs my trash can sat outside isn't the issue, it does show how ***** this company is and the issues we are all having now. Prior to their ***** letter, I complained about a shed that was dumped at our playground, the increase in fees and lack of response from *** board members. Of course she forgets that, ********************* is aware too,  but their 'write off' for poor business as retaliation is exactly what we expected. They enjoy harassing homeowners and their violation letters make all of us laugh. They are a joke going around looking for trouble and feel they do no wrong. The *** board is a big part of the problems in this neighborhood and this isn't a necessaryservice to have anyways, it's a violation of privacy and safety for the neighborhood.  We did fine as a neighborhood before KMC and hopefully they get fired soon or stop being so *****. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  02/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On 06-06-2022 I went to the **************** office of Kirkpatrick Management company to pay my *** fee for the Terraces of Cambridge park after not being able to get in contact with anyone in the office and after leaving multiple voicemails to *****************************. I arrived at the office and was greeted by ***************. I had asked ***** what the *** fee was and was told $260, which I have a receipt for, and immediately paid the fee. I received a letter from ***************************** the next day, 06-07-22, stating that *** fees are going up from July 1st 2022 to July 30th 2023 to $280. Flash forward to February 8th 2023, I called Kirkpatrick management company because I noticed that my *** fees had not been taken from my account. I was informed my February payment had been received, but I had an outstanding balance of $32.50 because of a $20 late fee from June of 2022. I have not received any correspondence from Kirkpatrick in regard to this matter and after multiple emails and phone calls I still have no resolution. This is truly unprofessional to keep something like this from a unit owner, especially after I have been paying my dues regularly and in full.

  

  Business response

  02/13/2023

  Please see response attached.

  Customer response

  02/13/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***********************

• Initial Complaint

  02/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a letter from a collection agency about my association dues. It was out of the blue because I dont recall receiving any notices in the mail requesting payment. I get **** Informed Delivery so I know what is coming in the mail. When the collection agency showed me the final notification letter, I went back in my email to see if it was in my **** Informed Delivery and it wasnt. So they never sent me a notice. I would like for the extra charges to be taken off and for me to be able to pay the regular amount for the association dues.

  

  Business response

  02/08/2023

  Response is attached.

  Customer response

  02/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I understand that I was in default on my dues and I did receive the notices in August 2021, September 2021, and a final notice in October 2021. After I received the final notice in October of 2021 for $335, I paid on my dues. However, I never received the final notice in February 2022 for the $215. Kirkpatrick Management may have it in their files or online, but it was never actually mailed to me. I looked back at my emails, and I found the 3 **** informed deliveries from Aug 12, 2021 and September 11, 2021 as well as from October 14, 2021 for the notices corresponding to those months. However, after looking through all of my **** informed delivery emails from February 2022 and March of 2022, there was no Final Notice from February 24, 2022.  Also, if that was a final notice, then where were the other notices? I obviously paid on my dues since they went down from $335 for the final notice in October 2021 to $215 for the final notice in February 24, 2022. If I had actually received the February 2022 Final Notice, I would've been able to pay on it. We have had several deaths in my husband's family the past couple of years since ***** and so yes, sometimes we have fallen behind on bills. That's why mailing the final notices is so important. When we get the notices we are able to get back on track. Without the February 2022 final notice mailed, I was not given due process. I have paid the $215 to *********************************************. However, I feel that since I was not given due process with the final notice in February, I should NOT have to pay all of the other fees attached to that. The total amount with the fees is $612.50. I have paid the $215 and believe that the other $397.50 should be taken off of my account and I should not have to pay it. 
  
  Regards,
  
  *******************************
  

  

  Business response

  02/17/2023

  Please find response attached

  Customer response

  03/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Thank you for following up with me. That email sent on 2/21 was in my spam mail somehow. I do not fully agree with them because it wasn't a final demand letter in December, but it was already a letter from the collection agency. I paid the $215, which was the full amount from the February 2022 final notice that was never sent to me. The collection agency had sent me a schedule for $122.50 to be paid on 1/30 and $122.50 to be paid on 2/28 and so on. But that schedule was with all of the fees. So I paid the $215 that was the original balance before it was sent to collections. I feel that all of the other fees that added up to $612.50 should be canceled since I never received the final notice and was not given due process.

  Regards,

  *******************************
  

  
  

  

  Business response

  03/13/2023

  Please refer to the attachment for our response.

   

  

  Business response

  03/13/2023

  Please see attached.

  

  Business response

  03/13/2023

  Please see attached response.

  Customer response

  03/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  3/23/2023 - 

  Hello *******,

  Kirkpatrick still has not addressed the issue of me not receiving the final notice. That is why I paid the $215 and not the rest of the fees from collections. I will be making a payment tomorrow as well and will be caught up on my association dues. Do I need to go back into the BBB website and repeat to Kirkpatrick Management Company what I said in the last message? 
  

  
  Thank you,

  ********

  ____________________________________________________________________________________________________________________________________________________________________________________________

  3/28/2023 - 
  

  Hello *******,

  I dont know if you received my email last Thursday. I have tried to pay my current dues online with Kirkpatrick and it wont allow me and says that I need to contact them. When I called them they had me on hold for over 10 minutes and then sent me to voicemail. How do I go about continuing the complaint that I started?
  

  Thank you,
  

  *************;
  

  

  Business response

  04/03/2023

  Please see attached as our response.

  Thank you!
  

  Customer response

  04/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Dear **************,

  
  

  I understand that they sent a notice in October 2021, which is why I made a $120 payment. However, once again, I did not receive the February 2023 notice. I am current on my dues now as I have paid the past $215 that was due as well as the $172.50 that was due for this January. Since I could not pay online I went into the office and paid in person. I do not feel that I should have to pay for legal fees when I never received the final notice in February 2022 and therefore was denied due process. Since I had already made a payment on my account after receiving the October 2021 notice, I did not know that it was going to the collection agency. I can prove through my emails that I get from **** that I never received the final notice from February 2022. Can Kirkpatrick Management prove that it mailed off the final notice to me? They say they never received any notification back. They wouldnt have received any notification back if it was never mailed to begin with, which appears to be the case. If it was actually mailed then it would show up as on its way in the **** informed delivery emails that I receive, but that is not the case. I have the other notices that show up in my emails from ****, but the February 2022 is not in any of them. Again, I am current on my dues, and have brought them current in the past before after receiving the proper notices. I do not believe that I should owe any legal fees or collection agency fees. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  01/06/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am a Loan Officer with ******************* and I have a family that is under contract to purchase a condominium located at ************* Community in ************. My client's mortgage is an ***/HUD mortgage however, the ************* Community is not ***/HUD approved. However, ***/HUD has given what is called a SINGLE UNIT APPROVAL for my clients, and I have my clients ready to close. However, there is only one last requirement that *** needs Kirkpatrick Management to complete. The **************** plan for the homeowner's association employee theft policy needs to be increased. I have been in contact with *************************** which is the ********************* Manager for Kirkpatrick since 12-6-22, trying to get this resolved.My processor and I have several emails going back and forth with *** and this morning when we asked for another update this is what she emailed back... ( ***, the last I heard from the insurance company was he was not sure why it was taking so long and would try to contact the underwriting department.Again, I cannot guarantee we will get the quote in time or even get it approved by the closing date you have set. If your client cannot afford the condo without the *** loan, it may be time to move on to another community unfortunately. ) With this housing crisis going on my clients have been so fortunate to find this home and have worked extremely hard to get this done. I cannot believe she said what she said. Getting a quote to increase the coverage should not take over a month and we need this resolved as soon as possible.

  

  Business response

  01/17/2023

  Response to file#********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩