ComplaintsforMibor Realtor Association, Inc.

• Initial Complaint

  05/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am a homeowner in ************. Currently, though I reside in **********. My ************ home is currently for sale. Since the house went on the market in January, my realtor and I have have numerous issues with MIBOR's computer system. My realtor has had to put in help desk requests, because files would not upload, pictures could not be replaced with better copies. Since April 9, we have had an accepted offer and the house will likely close this week. However, the property is still listed as Active on MIBOR, and my realtor's attempts to get the house changed to pending have been ignored. I put in a request my self, and someone from MIBOR contacted me, but she was an ethics and compliance person, and said she would forward my complaint to someone in tech services. No one bothered to follow up. I filled out two other on-line forms for assistance and they were also ignored. I was informed that they had upgraded the computer system and that the system had some glitches. I am not ruling out the possibility that my realtor, who works for EXP Realty, may not be fully up to speed on the new system, but her held desk requests are also being ignored. This has caused me an enormous amount of stress, and frankly, I would estimate that I have made at least 3 extra mortgage payments due to the listing being inaccurate. Calls to MIBOR's phone number are answered by a Non ********, most likely in a call center somewhere else, and they don't help at all. I think an investigation is on order to see what the issues with the system are, or if my realty company is actually at fault

  Business response

  06/09/2023

  June 9, 2023
  
  Ms. *************************
  Accredited Business Dispute Resolution Specialist
  BBB of Central *******
  2601 ******************** #***A
  ************, ** 46241
  
  RE:20101043-8FA61
  
  
  Dear **************,
  
  At MIBOR REALTOR Association, it is our focus to empower our members and strengthen the communities we serve. We and our members are dedicated to serving the consumer and regret this homeowners experience.
  
  
  In reviewing transaction records for this listing,the ******************* was listed in the *** on January 2,2023. Later that month a new *** listing platform was introduced. To familiarize end users with the new system, numerous classroom and online training courses were made available to all members and access to helpdesk support was increased to operate on a 24 X 7 schedule through the contracting of additional cell center agents through a firm owned, operated, and staffed in Hamilton County, *******.
   
  Between January and May, our records indicate the broker representing this transaction successfully made several changes to the property listing. We also see that helpdesk tickets were opened and closed, emails and attempted voice messages were recorded, and feedback was systematically captured as issues were resolved. This activity was logged by our in-house staff as well as call center agents. 
  
  A record entry was made indicating an inability to update the listing to pending and an alternative method of communicating the property was under contract was provided. The sale of the property successfully closed on May 24, 2023.
  
  
  Thank you for your attention to this matter.
  
  Sincerely,
  
  *******************************
  CEO
  MIBOR REALTOR Association
  

  Customer response

  06/12/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.   My help desk requests went unanswered but it's all over and done with.  I would suggest that they man their phone lines with a real person from Central ******* instead of a foreign national who cannot answer reasonable questions
  
  
  

  Regards,

  *******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩